About this role
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
We are looking for an AI Platform & Application Maintenance Team Lead to coordinate the maintenance and support activities for aXet applications. This role will lead the maintenance team responsible for analyzing, prioritizing, and resolving incidents, while serving as the main technical and operational point of contact for Support, Development, Infrastructure, and other relevant teams.
The Team Lead will ensure that incidents are managed efficiently, communication is clear and timely, service levels are met, and recurring issues are addressed through sustainable solutions. They will combine technical expertise with team coordination, stakeholder management, and continuous service improvement.
Responsibilities:
- Lead, coordinate, and support the application maintenance team responsible for resolving incidents and delivering corrective changes.
- Act as the primary liaison between the maintenance team, Support teams, development teams, infrastructure teams, and other stakeholders.
- Receive, assess, prioritize, and assign incidents based on business impact, urgency, complexity, and agreed service levels.
- Ensure timely and clear communication on incident status, estimated resolution times, blockers, workarounds, and final outcomes.
- Coordinate the resolution of high-priority and complex incidents, including escalation to the appropriate technical teams when required.
- Monitor incident queues, workloads, response times, resolution times, and service-level compliance.
- Facilitate daily or regular follow-up sessions with Support and Development teams to review open incidents, priorities, risks, and dependencies.
- Ensure root-cause analyses are performed for recurring or critical incidents and that preventive actions are implemented.
- Promote the documentation of incidents, known errors, workarounds, technical solutions, and operational procedures.
- Review maintenance changes and ensure that fixes comply with quality, security, testing, and deployment standards.
- Identify opportunities to improve monitoring, alerting, automation, support processes, and application reliability.
- Provide technical guidance, mentoring, and performance support to maintenance team members.
- Report regularly on service health, incident trends, key risks, recurring issues, team capacity, and improvement initiatives.
Knowledge and Skills:
- Strong understanding of application maintenance, incident management, production support, and service delivery processes.
- Technical background in web application development, preferably Angular, Node.js, REST APIs, and frontend-backend integrations.
- Experience coordinating technical teams and working across multiple stakeholders and delivery teams.
- Ability to translate technical issues into clear, actionable updates for Support and business stakeholders.
- Experience with ticketing, incident management, monitoring, and project management tools.
- Knowledge of agile methodologies and continuous improvement practices.
- Strong prioritization, planning, coordination, and decision-making skills.
- Experience managing critical incidents, escalations, dependencies, and service-impacting issues.
- Ability to analyze incident trends and define preventive measures.
- Excellent written and verbal communication skills.
Requirements:
- Proven experience in application support, maintenance, production operations, or technical service management.
- Previous experience leading or coordinating a technical team is highly desirable.
- Solid technical understanding of Angular and Node.js environments, or similar web application technologies.
- Experience working closely with Support, Development, Infrastructure, and Quality Assurance teams.
- Ability to manage multiple priorities while maintaining a customer- and service-oriented approach.
- Proactive, structured, analytical, and results-driven mindset.
- Strong ownership and accountability for service quality and incident resolution.
Workplace type :
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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