Intern II (Experience & Customer Service)

Division or Field Office:

Office of Exp & Customer Svc

Department of Position:
Center of Excellence Dept

Work from:

Corporate Office in Erie, PA

Hourly Rate:

$19.57

Please Note: We are only considering US workers for this position. We are unable to offer this position to individuals who will require current or future immigration sponsorship for employment.

At Erie Insurance, we believe in professional and personal development. With our Future Focus Internship Program, both are provided in abundance. Not only do we offer the opportunity to gain professional experience in a challenging and competitive setting, but we welcome you as part of the ERIE family. We ensure that our interns receive the best internship experience possible, which includes multiple educational, developmental, professional, social and networking opportunities. The esteem ERIE holds in its Future Focus Internship Program is evident at every level of the organization, defined even further by multiple opportunities for socializing with high level leaders, up to and including our President and CEO. Are you ready for the internship experience of a lifetime? Look no further.

2027 Future Focus Internship Program Start Dates: Monday, May 17th and Monday, May 24th, 2027

2027 Future Focus Internship Program End Date: Friday, August 6th, 2027

Opportunity to Join Our Future Focus Internship Program as an ERIE Experience & Customer Service Intern

Erie Insurance is committed to helping you learn and grow through a challenging internship experience that provides relevant, real-world business opportunities.

As an ERIE Experience & Customer Service Intern , you will have the opportunity to contribute to meaningful business priorities within Experience or Customer Service while developing a broader understanding of how the two areas support ERIE and the experiences we deliver.

Interns may have a primary alignment within Experience or Customer Service while participating in shared learning, networking, developmental and cross-functional opportunities across Experience & Customer Service.

The specific scope of each internship is intentionally flexible. Projects, assignments and areas of focus will be determined by Program and Business Leads based on current business priorities, business need and developmental opportunities available at the time of the internship.

Who Should Apply?

- Applications are accepted from college students currently enrolled at an accredited college or university to pursue a four-year degree or to complete a master's degree program full-time.

- A four-year degree student should be completing sophomore, junior or senior year based on applicable 2027 Future Focus eligibility requirements.

- A minimum cumulative grade point average of 3.0 is highly preferred.

About the Internship

The internship includes orientation to the company and insurance industry through:

- A variety of challenging assignments in a stimulating work environment.

- A personal mentor.

- A variety of educational, social and community service events with other interns.

- Social events and other networking activities with senior leaders.

- Opportunities for professional development and exposure to multiple areas of the organization.

- Additional Future Focus programs and initiatives offered by ERIE Insurance.

Position Summary

Under close supervision, performs functional duties for assigned division. Performs special projects as required.

Under the guidance of Experience & Customer Service leaders and assigned mentors, contributes to meaningful projects and assignments aligned with current business priorities. Gains practical business experience and a broader understanding of how Experience and Customer Service contribute individually and collaboratively to the experiences ERIE delivers. Performs special projects as required.

Interns may be primarily aligned with either Experience or Customer Service based on business need and program planning. Specific assignments, projects and areas of focus will be determined by Program and Business Leads based on priorities and needs leading into the internship.

Duties and Responsibilities

As an ERIE Experience & Customer Service Intern, you may:

- Contribute to projects and assignments aligned with current Experience & Customer Service business priorities.

- Develop an understanding of Experience & Customer Service and how the functions contribute individually and collaboratively to ERIE's broader business.

- Collaborate with leaders, mentors, team members and cross-functional partners in support of assigned work.

- Gather, organize and analyze information to support assigned projects, business decisions and recommendations.

- Apply problem-solving and critical-thinking skills to assigned business opportunities and challenges.

- Develop recommendations, solutions or deliverables appropriate to assigned work.

- Participate in meetings, business observations, job-shadowing opportunities and other developmental experiences as appropriate.

- Communicate project progress, findings and outcomes to appropriate stakeholders.

- Develop professional communication, analytical, presentation, relationship-building and business skills through hands-on assignments and mentorship.

- Participate in shared Experience & Customer Service internship activities that encourage learning and connection across both areas.

- Participate in Future Focus Internship Program activities, networking opportunities and professional-development experiences.

- Perform additional assignments and special projects as determined by Program and Business Leads.

Duties and Responsibilities (cont'd if applicable)

Work Location & Schedule

Intern work location will be based on primary business-area alignment. Interns primarily aligned with Customer Service will report to ERIE's Westport Office location in Millcreek, Pennsylvania. Interns primarily aligned with Experience will report to ERIE's Home Office Campus in Erie, Pennsylvania. Interns may participate in meetings, developmental activities, project work or other program experiences at either Erie location as appropriate.

Intern schedules and hours will be determined based upon business needs and alignment between the intern and assigned leader/mentor, consistent with the overall requirements of ERIE's Future Focus Internship Program.

Business-area alignment, project scope and developmental experiences will be established by Experience & Customer Service Program and Business Leads based on current priorities and business need.

- Performs various tasks related to the achievement of division objectives.

- Conducts research and gathers information and assists in creating presentations as required.

- Analyzes data and reports findings.

- Verifies and enters data into appropriate system, and updates electronic files.

- Provides clerical and administrative support as needed.

- Completes special projects as required.

The first four duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

- Values Diversity
- Information Management Skills
- Nimble Learning
- Self-Development
- Job-Specific Knowledge
- Collaborates
- Customer Focus
- Cultivates Innovation
- Instills Trust
- Optimizes Work Processes (IC)
- Ensures Accountability
- Decision Quality

Qualifications

Minimum Educational Requirements

- High school diploma, or equivalent, required.

- Pursuit of Bachelor's degree with completion of sophomore year in a relevant field required.

Additional Experience

- Minimum 3.0 GPA preferred.

- Working knowledge of word processing, spreadsheet and presentation software preferred.

Physical Requirements

- Lifting/Moving 0-20 lbs; Often (20-50%)
- Lifting/Moving 20-50 lbs; Occasional (<20%)
- Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
- Driving; Rarely
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
- Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
- Climbing/accessing heights; Rarely