Senior Practice Assistant, Orthopedics

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Department of Orthopedics | Hybrid | Full-Time

Take the next step in your healthcare career while making a meaningful impact on patients, providers, and practice operations!

We are seeking an experienced, organized, and collaborative Sr. Practice Assistant to join the Department of Orthopedics. In this advanced administrative role, you’ll support efficient practice operations, coordinate patient services, and serve as a knowledgeable resource for colleagues across the practice.

Working with minimal supervision, you’ll bring a high level of proficiency to scheduling, registration, billing, and complex administrative functions while providing functional guidance to other Practice Assistants and supporting the daily activities of practice staff.

What You’ll Do

- Coordinate patient appointments, maintain scheduling records, respond to inquiries, and support efficient patient check-in and check-out processes.
- Perform advanced administrative and clerical functions supporting clinical service and practice operations.
- Process patient billing forms, maintain accurate documentation, and scan records into the patient medical record.
- Serve as a Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues.
- Perform complex or specialized functions, including surgical scheduling and provider schedule changes or blocking, as needed.
- Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily practice activities.
- Manage patient communications related to prior authorizations, provider questions, prescription refills, and test results.
- Collect co-payments when required and support other patient-facing administrative functions.
- Collaborate with providers, clinical teams, and administrative colleagues to support smooth, efficient practice operations.

Qualifications

- High school diploma or equivalent required.
- 3–5 years of office experience required.
- Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
- Strong knowledge of office operations, standards, and administrative procedures.
- Ability to manage non-routine phone inquiries and appropriately resolve routine issues.
- Excellent written and verbal communication skills, including the ability to compose, edit, and proofread professional correspondence and documents.
- Strong organizational and time management skills with the ability to effectively manage multiple priorities.
- Ability to follow established protocols, work independently within established systems, and provide guidance to others.

Additional Job Details (if applicable)

Why Join Our Team?

- Hybrid work arrangement.
- Comprehensive benefits, including medical, dental, and vision coverage.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunity to grow your career in a senior administrative role within the Department of Orthopedics.
- Develop specialized expertise in complex scheduling, registration, billing, and orthopedic practice operations.
- Build leadership experience by providing guidance and support to fellow administrative team members.
- Collaborate with physicians, clinical teams, and administrative colleagues dedicated to delivering exceptional orthopedic care.

You’ll play an important role in supporting efficient orthopedic practice operations while serving as a trusted resource for patients, providers, and colleagues. Join a collaborative team where your experience, leadership, and commitment to exceptional service make a meaningful impact every day!

Remote Type
Hybrid

Work Location
32 Fruit Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.