Client Experience & Treatment Executive

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
YOUR MISSION:
Execute and contribute to the CRM strategy in the assigned scope that aligns with the Group Digital strategy and long-term business objectives of the assigned organizational unit(s).

HOW WILL YOU MAKE AN IMPACT?

- Execute and contribute to the CRM strategy within the assigned scope, ensuring alignment with the Group Digital strategy and long-term business objectives of the organizational unit(s).
- Monitor and optimize team members' use of the CRM system, identifying and resolving issues, and escalating them to senior management when necessary.
- Provide support and advice to maximize the effectiveness of data management systems.
- Analyze best practices in digital channel management through competitive benchmarking, customer insights, A/B testing, and feedback from cross-functional partners to enhance site features and functionality.
- Independently collate and analyze data using predetermined tools, methods, and formats to generate standard insights.
- Offer support and advice to optimize the use of external communications systems.
- Collect and clearly express business requirements using various methods such as interviews, document analysis, and workflow analysis.
- Conduct customer and market research using established techniques to gather and analyze relevant data.
- Build and maintain effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
- Implement and monitor required security measures, such as firewalls or message encryption, and notify security experts of any issues.
- Participate in assessment and development planning activities, as well as formal and informal training and coaching, to develop personal capabilities.
- Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Possess a Short-Cycle Tertiary Education and have sound experience and understanding of straightforward procedures or systems.
- Demonstrate basic experience in coordinating the work of others.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Short-Cycle Tertiary Education
Sound experience and understanding of straightforward procedures or systems.