About this role
Under general supervision of the Team Manager, the Leave Specialist is responsible for administering various clients' Family Medical Leave Act ("FMLA") policy and performing various clerical duties to support the administration and operational functions of the unit.
- Associate's degree or equivalent combination of education and experience.
- 2-5 years of FMLA claim administration or a related field.
- Current experience in the integrated disability and absence management industry.
- Excellent customer service skills and ability to manage difficult and stressful situations.
- Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships.
- Ability to manage business expectations and resolve concerns, by communicating status and issues.
- Ability to effectively prioritize and escalate customer issues.
- Ability to interpret and analyze multiple facts.
- Must have a solid understanding of FMLA and employment.
- Must complete continuing education requirements as outlined by Crawford Educational Services.