Engagement Delivery Director

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Job Category
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking an experienced Director of Project Management to lead the successful delivery of complex digital transformation projects within major Product, Automotive, Consumer & Energy programmes.
The successful candidate will be responsible for leading large, strategically important projects from mobilisation through to successful implementation, ensuring delivery to agreed scope, schedule, budget and quality. Working alongside senior programme leadership, solution architects, delivery managers and customer executives, this role will provide strong delivery leadership across complex multi-disciplinary teams.
This is a senior client-facing role requiring exceptional leadership, governance and delivery management experience with a proven track record of successfully delivering large-scale technology-enabled transformation programmes.

Key Responsibilities

Project Leadership

- Lead the delivery of large, complex projects that form part of wider enterprise transformation programmes.
- Take end-to-end accountability for successful project delivery including scope, schedule, budget, quality and customer satisfaction.
- Lead cross-functional delivery teams consisting of project managers, business analysts, architects, developers, testers, change specialists and partner organisations.
- Create an environment that promotes collaboration, accountability and delivery excellence.

Delivery Management

- Develop and maintain integrated project plans aligned to wider programme milestones and dependencies.
- Drive predictable delivery through effective planning, estimation, resource management and governance.
- Ensure projects are delivered using recognised project management methodologies, governance frameworks and delivery best practices.
- Manage multiple workstreams and interdependencies across internal teams, customers and third-party suppliers.

Customer Engagement

- Build trusted relationships with customer delivery leadership and senior business stakeholders.
- Act as the primary delivery contact for assigned projects, providing clear communication, transparency and confidence throughout delivery.
- Facilitate steering committees, project boards and governance forums.
- Work collaboratively with customer teams to resolve delivery challenges and maintain programme momentum.

Governance, Risk & Assurance

- Establish effective governance and reporting across all project activities.
- Proactively identify and manage risks, issues, assumptions and dependencies (RAID), ensuring timely resolution and appropriate escalation.
- Produce high-quality executive reporting covering delivery status, milestones, financial performance, risks and overall project health.
- Ensure compliance with contractual obligations, quality standards and organisational delivery methodologies.

Commercial & Financial Management

- Manage project financial performance, forecasting and budget control.
- Monitor resource utilisation and delivery performance to ensure successful commercial outcomes.
- Support change control processes, managing project scope while maintaining strong customer relationships.
- Contribute to programme forecasting, planning and commercial reporting.

Leadership

- Lead, coach and motivate high-performing project delivery teams.
- Support the development of Project Managers and Delivery Managers through mentoring and coaching.
- Foster a culture of continuous improvement, collaboration and customer success.
- Promote delivery excellence and the adoption of best practice across the wider delivery organisation.

Required Experience

The successful candidate will demonstrate:

- Significant experience delivering complex technology-enabled transformation projects within Product, Automotive, Consumer &/or Energy industries.
- Proven experience managing large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers.
- Experience leading projects involving 30–100+ delivery professionals across business and technology disciplines.
- Strong experience managing project governance, financials, planning, RAID management and executive reporting.
- Excellent stakeholder management skills with experience engaging senior customer leadership.
- Experience managing complex delivery dependencies across multiple projects and workstreams.
- Strong commercial awareness with experience managing budgets, forecasting and change control.
- Outstanding communication, leadership and organisational skills.

Desirable Experience

- Experience delivering Salesforce implementations or other enterprise cloud platform transformations.
- Experience working within a major consulting organisation or systems integrator.
- Familiarity with agile delivery methodologies and hybrid delivery models.
- Experience working across multi-supplier delivery environments.
- Knowledge of enterprise CRM, case management or customer service transformation programmes.

Qualifications

- Degree or equivalent professional experience.
- PRINCE2 Practitioner, PMP, AgilePM or equivalent project management qualification.
- Scrum Master or SAFe certification desirable.

Personal Attributes

- Strong delivery focus with exceptional attention to detail.
- Calm, resilient and effective in complex delivery environments.
- Excellent relationship builder with strong influencing skills.
- Commercially aware with a customer-first mindset.
- Collaborative leader who inspires confidence across customers, partners and delivery teams.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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