About this role
About the team
The Seller Experience Team is dedicated to enhancing the experience throughout the entire seller journey on TikTok Shop, from onboarding sellers and listing products to addressing violations and appeals, as well as optimizing logistics and providing comprehensive seller and AM education. Our primary objective is to ensure a seamless and efficient process that empowers our sellers to succeed on the platform.
The team focuses on improving the end-to-end seller journey on TikTok Shop—from seller onboarding and product listing to fulfillment, logistics, aftersales, violations, etc. Our goal is to create a seamless and efficient ecosystem that enables sellers to succeed on the platform.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
About the role:
As a Specialist, you will analyze seller experience across the entire lifecycle, identify key blockers through data insights and case reviews, and develop strategic, scalable solutions. This role plays a critical part in bridging sellers, BizOps, and XFN teams by capturing the voice of sellers and translating it into actionable improvements.
You will work on high-priority initiatives, partnering closely with Biz Ops, Governance, Product, and other XFN teams to drive strategic solutions and measurable improvements in seller experience.
Responsibilities:
- Seller Experience Analysis: Conduct data analysis and case deep dives to uncover root causes behind seller pain points and operational inefficiencies.
- Strategic Solution Development: Identify and prioritize key seller experience issues and develop systematic, scalable solutions across areas such as onboarding, listing, and violation management.
- Project Management: Drive cross-functional initiatives with Product, GNE, Operations, and other teams to implement improvement projects.
- Metrics & Reporting: Track key seller experience metrics and provide insights and recommendations to support leadership decision-making.
- Stakeholder Communication: Support project reviews and leadership updates to ensure alignment and transparency across teams.