About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
What are we looking for?
SUMMARY
The Barista is responsible for providing friendly and efficient service to all customers. The role involves preparation of all food & beverage offerings and always maintaining a clean environment. The must have good customer service skills as they will interact with guests, helping them with their orders and ensuring a smooth payment process. The OKANA Resort is part of Pyramid Global Hospitality , a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
QUALIFICATIONS
- Good communication skills: able to speak English and interact with customers and co-workers
- Previous experience in a similar role is preferred, preferably in a food service establishment.
- Ability to work in a fast-paced environment.
- Computer proficiency to use the resort’s point of sale system.
- Physically able of lifting equipment, trays with food, and move tables and chairs.
- Physically able to stand for long periods of time.
PERFORMANCE STANDARDS
- PEOPLE: Interact with people according to Pyramid Global Hospitality’s values, which are centered around putting associates first. Instill a servant culture which is focused upon partnering and supporting all members of the team. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay
- CUSTOMER SERVICE : Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
- WORK HABITS : Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
- PERSONAL DEVELOPMENT : Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
- SAFETY AND SECURITY : Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
- CLEANING/MAINTENANCE : Meet the hotel’s standards for cleanliness of food service areas clean all assigned areas of the restaurant/lounge/kitchen on schedule; pass inspections.
- STOCKING : Stock according to company procedures; inspect to ensure stock is adequate at beginning of shift; know what items are not available to guests; re-stock the self-serve areas as food and beverage are consumed to prevent temporary shortages; replace and rotate stock in correct place as soon as possible; keep table condiments stocked during shift.
- SANITATION : Follow recommended procedures for handling and storing food supplies in order to control food-borne illnesses and food spoilage; maintain sanitary personal hygiene, maintain local health department standards and receive passing score on inspections.
ESSENTIAL FUNCTIONS
- Constantly. Maintain work areas clean and organized.
- Constantly. Maintain cleanliness of work area.
- Constantly. Report on all unsafe conditions immediately.
- Constantly. Communicate with manager before leaving shift.
- Constantly. Complete other duties as assigned by supervisor.
- Frequently. Prepare and create beverages including coffee drinks.
- Frequently. Complete all opening and closing side work, as assigned.
- Frequently. Stock bus station, as assigned.
- Frequently. Monitor grab-n-go items and assist with restocking as needed.
- Frequently. Operation and use of turbo chef to heat food.
- Occasionally. Attend required meetings.
PHYSICAL REQUIREMENTS
- STANDING/WALKING: Constantly . Various surfaces including tile, carpet and rubber mats.
- CROUCHING (BEND AT KNEES): Frequently . Clean and stock supplies.
- KNEELING/CRAWLING: Occasionally . Clean and stock supplies.
- STOOPING (BEND AT WAIST): Frequently . Picking up items.
- TWISTING (KNEES/WAIST/NECK): Frequently . Serve guests, making drinks.
- CLIMBING: Occasionally . Stairs and stepladders.
- BALANCING: Frequently . Stocking items and serving guests.
- LEG/FOOT USE: Rarely .
- REACHING (OVERHEAD/EXTENSION): Frequently . Obtain overhead supplies. Serve at arm’s length extension.
- HANDLING/GRASPING: Frequently . Making drinks and preparing food.
- FINGERING/FEELING: Constantly . Operating POS system.
- PUSHING/PULLING: Occasionally . Gathering orders upon delivery. Average weight: 20 lbs.; maximum weight: 50 lbs.
- LIFTING/CARRYING: Constantly . Gathering orders and unloading orders. Average weight: 20 lbs.; maximum weight: 50 lbs.
- OTHER PHYSICAL DEMANDS: Rarely .
USE OF SENSES
- TALKING IN PERSON: Constantly . Communicate with guests, public and employees.
- TALKING ON TELEPHONE: Rarely .
- OTHER SPEECH REQUIREMENTS: Rarely . Use paging system.
- HEARING IN PERSON: Constantly . Communicate with guests, public and employees.
- HEARING ON TELEPHONE: Rarely .
- OTHER HEARING REQUIREMENTS: Rarely .
- NEAR VISION: Constantly . Corrected to 20/40 to read tickets and cash register.
- FAR VISION: Constantly . Corrected to 20/40 to view status of department.
- DEPTH PERCEPTION: Constantly . Stock supplies, serve guests.
- COLOR VISION: Frequently . Recognize color difference between various drinks and juices.
- FULL FIELD VISION: Constantly . View through department and other areas of hotel.
- SMELL: Constantly . Detect potential hazards and odors.
MENTAL REQUIREMENTS
- INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently . Professionally deal with difficult situations/people.
- DEADLINES/SHIFT WORK/OVERTIME: Occasionally . Must work up to ten hours per day. Early morning and late-night shifts.
- FLEXIBILITY: Constantly . Work a variety of hours, varied tasks under varied conditions.
- PACE: Constantly . Must change pace as business demands.
- HIGHLY REPETITIVE WORK: Constantly . Same type of work varied where guest relations are concerned.
- ATTENTION TO DETAIL: Constantly . Taking guest orders and serving guests.
- OTHER PSYCHOLOGICAL DEMANDS: Rarely .
ENVIRONMENTAL SETTING
- SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly . Adhere to safety standards and procedures.
- EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Constantly . Exposure to noise and cleaning agents.
- OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Rarely .
Compensation:
$14.00
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$14.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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