About this role
Join a fast-growing travel team where your partnership and program management skills help shape standout travel experiences. You’ll work with cross-functional partners to build scalable processes that strengthen our travel benefits.
As a Travel Partnerships Project Manager in the Chase Travel team , you will lead key hotel partnership operations, improve onboarding and content quality, and help deliver a premium booking experience for our customers through clear processes and strong partner relationships.
Job responsibilities
- Implement and improve processes that support direct hotel programs
- Manage hotel partner onboarding, including timelines, requirements, and issue resolution
- Validate hotel partner rate and content submissions for completeness and accuracy
- Coordinate with internal relationship teams to drive partner communication and timely follow-up
- Partner with product teams to develop and maintain room and content mapping processes
- Review online rates and content to ensure an accurate, premium customer experience
- Communicate directly with hotel partners to collect required rates, content, and program details
- Resolve escalations efficiently to support a seamless point-of-sale experience
- Conduct audits of rates, content, benefits, and program details to maintain quality standards
- Maintain clear communication across stakeholders, documenting decisions and next steps
- Use data-driven insights to identify root causes and continuously improve processes
Required qualifications, capabilities, and skills
- Experience managing external partners or suppliers in a business-to-business environment
- Experience supporting travel, hospitality, or accommodations programs (or comparable partner-driven programs)
- Strong project management skills, including process design, execution, and stakeholder coordination
- Excellent written and verbal communication skills, with the ability to align internal and external partners
- Strong organizational skills and attention to detail in managing rates, content, and operational workflows
- Ability to prioritize effectively in a fast-paced environment while maintaining high-quality standards
- Proficiency in Microsoft Office, including Excel and PowerPoint
Preferred qualifications, capabilities, and skills
- Knowledge of Sabre global distribution system (GDS)