Operational Account Manager

Job Req Number: 129421
Time Type: Full Time

Move forward as Operational Key Account Manager at DSV in Tholen
From logistics operations to strategy, you take the lead in this partnership. As operational key account manager for a major customer, you bring structure and clarity. You develop a clear roadmap and ensure that logistics, transport, IT and commercial teams come together in a forward-looking customer strategy. Push transparency and win together, DSV.

You get it done
For a major customer in the consumer electronics retail sector, we are looking for an operational key account manager. In this role, you are the connecting force between our internal teams and the customer. You maintain focus, align expectations with possibilities and ensure that plans are not only ambitious but, above all, realistic and achievable. As the strategic point of contact, you keep all stakeholders aligned, create clarity and drive results: You’re on it.

How you do this? You see what is needed, get the right people moving and make sure commitments are turned into action. This position was created in response to a clear need from our customer, a professional who takes ownership, demonstrates commitment and gets energy from connecting people and aligning different interests. As one of the largest global accounts within our Contract Logistics division, this customer is looking for someone who is confident in their role while also being able to build strong connections with ease.

Together with the global account team, you are closely involved in the QBRs and work daily with various internal stakeholders across logistics operations and our transport department. You will also work closely with the customer, giving you a strong connection to both the operation and the relationship. With short lines of communication, direct contact and plenty of room to exchange ideas, this is a role where your energy and proactive approach can make a real difference. You achieve this by:

- mapping escalations, needs, and additional customer requests and translate these into concrete and actionable business plans or strategies;

- developing an internal multi-year plan that identifies commercial opportunities, involving stakeholders, assesses risks, and ensures the plan’s success;

- acting on the client’s frequent changes and shifting priorities, collaborating to set achievable expectations and deliver results;

- handling of accounts receivable and resolve disputes;

- being the go-to person for the client on operational matters, monitor and safeguard established KPI targets, and deliver periodic client presentations.

Your team stands out within DSV by its collegiality and drive. Hard work goes hand in hand with team spirit and engagement, and successes are celebrated together.

We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

The Account Manager is a key link in the partnership. You balance the customer’s interests with our operational capabilities. You are constantly looking for opportunities, while also not hesitating to set clear boundaries and expectations with the customer. Your knowledge of logistics helps build and strengthen the customer’s trust, says Bas Ferket, Site Manager DSV Contract Logistics.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

- experience in a similar role within Contract Logistics (3PL);

- strong knowledge of logistics processes and an understanding of how a large organization operates. You know who to involve, when to involve them, and how to navigate effectively across different organizational levels. Knowledge of transport is a plus;

- experience with contract negotiations and the ability to act as a mature and credible business partner;

- strong relationship-building skills, you connect people, teams and interests and create support for shared solutions;

- fluent in Dutch (B2) and English, both written and spoken.

It all counts for this vacancy of operational key account manager in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

- salary depending on knowledge and experience, ranging from €5,000 – €6,000 gross per month, supplemented with a 5% bonus and 8% holiday allowance;

- a company car with an international fuel card;

- 28 vacation days (full-time) to spend with friends and family. We also offer a hybrid working model, both from home and the office;

- a favorable pension scheme, part of which is premium-free, with a 5% personal contribution;

- personal development through our DSV Academy and external training in logistics or other relevant fields;

- and last but not least, extra perks such as our bike plan and the fiscfree program, giving you net benefits for shopping and sports clubs.

Move forward
Send your resume with a cover letter or leave your details, and we’ll get in touch with you. Still have questions about this vacancy? Our corporate recruiter Cindy Visser will answer all your questions via +31 6 8229 7557 or [email protected].

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .