Family Engagement & Enrollment Partner (47403)

Position Title: Family Engagement & Enrollment Partner

Reports to: Family Engagement and Enrollment Growth Manager
Employment Classification: Full-Time (12-Month), Non-Exempt
Start Date: Immediate

Join the Transformation of Catholic Education in Milwaukee

Seton Catholic Schools is a transformational educational system committed to overcoming social and academic challenges, empowering students, families, and educators to attain their God-given potential through a faith-filled Catholic education.

We are seeking a compassionate, organized, and relationship-driven Family Enrollment Specialist who will serve as a vital connection between the school, students, and families. This role is focused on improving student attendance, strengthening family engagement, increasing student enrollment, and ensuring all families experience exceptional customer service and care from inquiry through enrollment and beyond.

The ideal candidate is passionate about serving families, building meaningful relationships, solving problems, and helping every child thrive through consistent school attendance and active family partnership.

Position Summary

The Family Partner serves as the school's primary coordinator for attendance outreach, family support, enrollment activities, and customer relationship management. Working closely with the Parent Engagement & Enrollment Manager, this individual proactively engages families to improve attendance, reduce chronic absenteeism and tardiness, connects families with needed resources, supports recruitment and enrollment efforts, and ensures every family has a welcoming and positive experience with the school community.

Essential Responsibilities

Student Attendance & Family Outreach

- Monitor daily student attendance and tardiness reports.

- Identify students with excessive absences and/or tardiness

- Develop positive relationships with families to identify barriers impacting student attendance.

- Maintain documentation of attendance interventions and communications.

- Support attendance improvement plans for students identified as chronically absent.

- Collaborate with school administration and support staff to address attendance concerns.

- Make recommendations to the Manager and Associate Director for any home visits. Collaborate with other staff resources to ensure the proper support for such a visit.

- Celebrate improved attendance through positive family communication and recognition efforts.

Parent Engagement & Family Support

- Build trusting relationships with students and families through regular communication and outreach.

- Identify family needs and connect families with school, parish, and community resources.

- Assist families with accessing services related to food, housing, transportation, healthcare, uniforms, language barriers and other basic needs.

- Support the planning and implementation of family engagement events throughout the school year.

- Encourage family participation in school activities and volunteer opportunities.

- Ensure every family feels welcomed, respected, and supported every time they are in contact with a member of the Seton community.

Enrollment & Recruitment

- Serve as a key liaison for the school by promoting the mission and benefits of Catholic education.

- Assist prospective families through the inquiry, application, enrollment, and registration process.

- Conduct enrollment follow-up calls and outreach to prospective families.

- Recommend and support school recruitment initiatives including open houses, school tours, food and backpack drives, community partnerships, community events such as festivals, parish outreach, and enrollment campaigns.

- Maintain ongoing communication with prospective families to increase enrollment conversion rates.

- Assist with student retention efforts by fostering strong relationships with current families.

Customer Relationship Management (CRM)

- Maintain up to date accurate records within the school's Customer Relationship Management (CRM) system.

- Document family interactions, inquiries, follow-up activities, and enrollment progress.

- Monitor customer satisfaction and ensure timely follow-up with families.

- Generate reports to support enrollment, engagement, and attendance initiatives.

- Ensure data accuracy and confidentiality in all systems.

Administrative Support (for partners working a .6/.4 split)

- Answer phones and greet families in a welcoming and professional manner.

- Assist with student registration and record management.

- Prepare correspondence, reports, and family communications.

- Support school office operations as assigned.

- Maintain confidentiality of student and family information.

Qualifications

Qualifications

Education

- High school diploma required.

- Associate degree or bachelors degree preferred.

Experience

- Experience working in a school, nonprofit, customer service, or family engagement setting preferred.

- Experience with attendance tracking, enrollment, or student information systems preferred.

- Experience working with diverse families and communities strongly preferred.

Knowledge, Skills & Abilities

- Passion for serving children and families.

- Strong interpersonal and relationship-building skills.

- Excellent verbal and written communication skills.

- A drive to exceed goals and expectations.

- Ability to communicate compassionately while maintaining accountability.

- Strong customer service orientation.

- Excellent organizational and time management skills.

- Ability to manage multiple priorities simultaneously.

- Ability to maintain confidentiality.

- Strong technology skills, including Microsoft Office and database management.

- Ability to learn student information systems and CRM platforms.

- Must meet driving and Seton insurance liability coverage requirements.

- Bilingual (English/Spanish) preferred.

Core Competencies

The successful candidate will demonstrate:

- Commitment to the mission of Catholic education.

- Relationship-centered approach with families.

- Cultural responsiveness.

- Initiative and proactive communication.

- Collaboration and teamwork.

- Strong attention to detail.

- Problem-solving and resourcefulness.

- Professionalism and integrity.

- A work ethic that drives toward exceeding goals and expectations.

Physical Requirements

- Ability to sit and work at a computer for extended periods.

- Ability to move throughout the school building.

- Ability to lift up to 25 pounds.

- Occasional evening or weekend work for family engagement and enrollment events.