Sea Logistics Operational Care Specialist, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

###### ‎

## How you create impact
As a Sea Logistics Operational Customer Care Specialist, you will be responsible for delivering an exceptional customer experience through proactive shipment management and operational excellence. You will work closely with Customer Care Locations and teams across Canada to ensure timely execution, resolve shipment issues, communicate updates, and provide effective solutions to delays or discrepancies. Success in this role requires strong collaboration, a customer-focused mindset, and a commitment to quality service.

- Work closely with the Customer Care Location (CCL) team and communicate any shipment holds, delays, or service deviations.
- Proactively respond to and resolve service issues within established business guidelines.
- Process requests for Emergency Response Services (ERS), diversions, and Cash on Delivery (COD) collections.
- Investigate and resolve missing payments and secondary invoice discrepancies.
- Maintain and manage COD reporting and tracking.Investigate, monitor, and report shipment delays, with a particular focus on rail loading activities.
- Ensure market news, operational updates, and relevant information are communicated to the CCL team in a timely manner.
- Provide proactive shipment milestone updates and status notifications to the CCL team.
- Monitor shipment activity through Track & Trace (T&T) reports.
- Resolve customer disputes and complaints and recommend effective solutions to the CCL team.
- Support customer onboarding, account implementation, and new business transitions.
- Conduct Business Process (BP) audits and identify opportunities for improvement.
- Coordinate cargo insurance coverage and gather claim documentation and supporting facts when claims arise.
- Follow company policies, procedures, and regulatory requirements related to Pharmaceutical and Dangerous Goods shipments.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.
 
## What we would like you to bring

- 1+ year of experience in sea logistics.
- Experience with reefer shipments is considered an asset.
- Basic knowledge of freight forwarding operations, carrier management, and industry regulations.
- Proficieny in the MS Office Suite (Excel, Word, Powerpoint).
- Strong organizational, communication, and problem-solving skills.
- Customer-focused mindset with the ability to work effectively in a fast-paced environment.
- Strong team collaboration skills and a proactive approach to continuous improvement.

## What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $50 ,000 and $60,000 . Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers. #LI-TD1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.