Manager, Maintenance Technical Support

Job Title:
Manager, Maintenance Technical Support

Department:
Production & Skilled Trades

Country:
United States of America

State/Province:
Arkansas

City:
Lowell

Full/Part Time:
Full time

Job Summary:
Under general supervision, this position leads the maintenance technical enablement function, ensuring maintenance operations are supported by effective technical guidance, training, and diagnostic resources. The role is accountable for the quality, accuracy, and continuous improvement of technical knowledge and support practices that enable consistent and efficient equipment repair.

Job Description:

Key Responsibilities:

- Oversee and approve the development, maintenance, and delivery of technical training materials, scripts, publications, and diagnostic resources related to equipment repair and maintenance
- Lead and manage a team responsible for providing diagnostic support, troubleshooting guidance, and technical training to maintenance technicians
- Partner with maintenance leadership and vendors to resolve advanced technical issues and align training with repair standards and procedures
- Evaluate current and emerging equipment technologies to identify training needs and ensure technical content remains accurate and up to date
- Ensure technical support services are delivered effectively through call center and remote support channels, prioritizing complex or escalated maintenance issues
- Monitor team workload, performance, and capability to ensure appropriate utilization of resources and timely support to the field
- Drive continuous improvement by analyzing trends in technician inquiries, repair challenges, and training effectiveness
- Maintain documentation, reporting, and metrics related to technical enablement activities and regularly present insights to maintenance leadership
- Perform people leadership responsibilities, including staffing, onboarding, performance management, coaching, and development of team members
- Promote a culture of safety, knowledge sharing, and technical excellence within the maintenance support function

Qualifications:

Minimum Qualifications:

- High school diploma or GED equivalent with 5 years of related experience in maintenance, technical support, or equipment operations, including exposure to electronic engine, transmission, or reefer systems and/or military equivalent with 1 year of leadership experience; Willingness to work across multiple shifts including nights and/or weekends AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences
- Demonstrated ability to communicate complex technical information effectively in both written and verbal formats
- Experience making operational or technical decisions in a fast‑paced environment
- Proficient computer skills and experience working with maintenance systems, documentation, or technical knowledge tools
- Ability to manage multiple priorities simultaneously
- Working knowledge of electrical and mechanical systems

Preferred Qualifications:

- Completion of a technical or trade school program in diesel, automotive, electrical, or related field
- Ability to work both individually and as a team
- Experience in truck/automotive industry
- Extensive experience in electronic engine, transmission and reefer repairs
- Fluent in diagnostic software
- Ability to work with under minimal direction
- Ability to build and maintain working relationship with vendors

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate.  This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:
GED (Required), High School (Required)

Work Experience:
Maintenance, Management-Entry Level, Technical Writing

Job Opening ID:
00646341 Manager, Maintenance Technical Support (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.