FOH Lead

We are seeking a dedicated and experienced FOH Lead to lead our team. In this role, you will be responsible for overseeing all aspects of our operations, ensuring the highest level of excellence in customer service, team management, and organizational success.

Must embody and imbue the Moxie Bread Co. core values of: kindness, innovation, honesty, strong work ethic, positive attitude, creating a supportive and friendly environment for their team, their customers and the wider Moxie team.

Key Responsibilities:

1.  Leadership and Team Management: 
   - Lead by example and set a high standard for excellence within the team.
   - Foster a positive team environment by providing support to team members and acknowledging their achievements.
   - Implement effective communication channels, such as Slack and text, to ensure that employees receive timely and necessary information.

2.  Customer Satisfaction: 
   - Oversee the team's efforts to ensure exceptional customer experiences, including product recommendations and accommodating special customer requests.
   
3.  Strategic Leadership: 
   - Develop and execute strategies to achieve key store goals, including sales targets, effective merchandising strategies, and improvements in both team and customer experiences. Having a keen sense of where sales are at, how to adjust for seasonality, and what is needed to keep sales up and labor down.

4.  Store Environment Management: 
   - Ensure the maintenance of an authentic store environment aligned with current design layouts.
   - Oversee initiatives to improve sales through thoughtful analysis of merchandising best practices, display management, and sales projects.

5.  Inventory and Supply Chain Management: 
   - Lead inventory processes, including product inventory review, effective communication, and actions aimed at maximizing sales while minimizing waste.
   - Take a hands-on role in ordering and stocking essential items in the shop, including bar ingredients, retail goods, packaging, beverages, and general shop needs.

6.  Event Coordination Oversight: 
   - Manage and oversee all events hosted by the organization, including live music events, space rentals, and staff gatherings.
   - Collaborate with the Events and Community Coordinator/Assistant Lead to ensure successful event booking, promotion, staffing, and logistics.

Qualifications:

- Proven leadership experience, with a track record of successfully managing teams and achieving business goals.
- Strong communication, team building, and motivational skills.
- Knowledge of product recommendations, inventory management, and event coordination.
- Strategic thinking and a commitment to providing exceptional customer experiences.

As the Lead, you will play a pivotal role in the overall success of our organization by providing strong leadership, fostering a positive team environment, and ensuring excellence in customer service, event management, and social media representation. Your contributions will be essential in maintaining our commitment to customer satisfaction and community engagement.

Compensation:
$18-$20/hour + tips

Benefits:
PTO
401k
Medical (AFLAC)
Wellness Benefit

Moxie Bread Co. is an Equal Opportunity Employer. We do not discriminate on the grounds of race, color, religion, nationality, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Diversity is celebrated within our organization and we welcome all to join the Moxie team.