About this role
Provides advanced technical support for end user problems with hardware and software, network connectivity and other computer related problems. Support responsibilities include; PCs, laptops, tablets, and hybrid hardware/software imaging setup and configuration; remote control, phone installation and repair, mobile device and PC hardware/software trouble shooting as well as working with other IT teams to provide technical assistance as required.
Additionally, the position is responsible for providing high‑quality support to a senior executive. This requires exceptional professionalism, discretion, and a focus on ensuring technology readiness and stability for highly visible, business‑critical activities such as major meetings, executive travel, public appearances, and board functions.
Bachelor’s Degree in Computer Science, Information Technology, or related field; or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a Bachelor’s degree. A minimum of three years additional directly related technical experience is required.)
- Five years of hands-on experience in a technical support role which includes desktop support responsibilities.
- This role requires a 6:30 AM start time and occasional after hours and weekends and on‑call availability.
- Excellent independent troubleshooting and resolution skills over multiple technologies.
- Excellent verbal and written communication skills.
- Ability to work well independently and with others.
Preferred Qualifications:
- Experience deploying Apple products such as MacBook, Mac Mini, Mac Studio, and iPad pro.
- Experience supporting Apple hardware remotely.