About this role
- The Role
- Working as an integral part of the Application Operations team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability.
- You may have …
- Intermediate knowledge of MS Desktop and Server operating systems
- Intermediate knowledge of SQL scripting and/or PowerShell scripting
- ITIL Foundation certification
- Experience of supporting bespoke software solutions
- First-hand experience of incident management & request fulfilment in an Application Support/2 nd line context
- Release & Deployment experience
- Experience of Jira Service Management
- Experience of producing management information/reporting for senior management
- Service Management experience