Inside Sales Manager

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

The Inside Sales Manager is responsible for driving revenue growth through customer engagement, lead conversion, sales pipeline management, and commercial process excellence. This position leads the inside sales function and is accountable for transforming demand into revenue by managing customer inquiries, qualifying opportunities, supporting channel and distributor engagement, and advancing opportunities through the sales funnel. The role owns lead management strategy, sales development processes, CRM governance, and commercial analytics while leveraging AI, automation, and digital selling tools to improve team productivity, customer responsiveness, forecasting accuracy, and revenue performance. Working closely with Regional Sales Managers, distributors, marketing, and customer experience teams, the Inside Sales Manager ensures high-value opportunities are identified, prioritized, and advanced to successful order conversion.

Primary Duties and Responsibilities:

Team Leadership & Development

- Lead, coach, and develop Inside Sales Representatives and other assigned personnel.
- Establish clear performance expectations and accountability measures driving pipeline and sales growth.
- Provide guidance and support to commercial teams regarding lead management and CRM best practices.
- Foster a culture of continuous improvement, customer focus, and data-driven decision making.

Sales Growth, Customer Engagement & Revenue Generation

- Partner with Sales, Marketing, Distribution, and Customer Experience teams to maximize revenue opportunities.
- Own the global lead management process from inquiry through revenue attribution.
- Serve as a direct point of contact for strategic, high-value, or complex customer inquiries.
- Qualify opportunities and ensure timely customer engagement across all regions and channels.
- Partner with Sales Managers, channel partners, and key stakeholders to advance opportunities and remove barriers to conversion.
- Drive continuous growth in lead volume, lead quality, conversion rates, and lead-generated revenue.
- Oversee lead qualification standards, routing rules, response-time expectations, and follow-up processes.
- Monitor lead pipeline performance and identify opportunities to improve conversion from lead to opportunity to quote and order.
- Develop programs and initiatives to expand customer acquisition and accelerate pipeline growth.
- Measure and communicate lead-generated revenue performance to commercial leadership.

CRM Ownership & Governance

- Serve as the business owner of CRM process adoption.
- Define CRM standards, workflows, data structures, and reporting requirements.
- Collaborate with IT and technology partners on system enhancements, integrations, and continuous improvement initiatives.
- Maintain data quality standards and ensure consistent use of CRM processes across regions and business segments.
- Develop and enforce CRM best practices, documentation, and training materials.Lead user adoption initiatives and provide guidance on CRM utilization.

Digital Selling & Commercial Operations

- Identify opportunities to automate repetitive commercial processes and improve customer responsiveness.
- Enable the inside sales team to use AI for account research, customer preparation, proposal support, application guidance, and follow-up communications.
- Partner with IT and business stakeholders to evaluate and implement emerging sales technologies.
- Develop best practices for responsible use of AI within commercial workflows.
- Monitor business impact and ROI of AI and digital selling initiatives.

Analytics & Performance Reporting

- Develop and maintain commercial dashboards and executive reporting.
- Analyze customer, lead, and revenue data to identify trends and growth opportunities.
- Track distributor and sales team responsiveness to lead opportunities.
- Provide regular performance reporting and recommendations to business leadership.
- Support strategic initiatives through market, customer, and commercial analytics.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

- Bachelor's degree in Business, Marketing, Sales, Analytics, or a related field.
- Five or more years of experience in sales operations, inside sales, commercial analytics, CRM administration, or related commercial leadership roles.
- Demonstrated experience driving measurable revenue growth through lead management and sales process improvement.
- Strong understanding of CRM systems, customer acquisition processes, sales funnels, and commercial reporting.
- Experience leading cross-functional initiatives involving Sales, Marketing, IT, and Customer Experience teams.
- Experience managing and developing personnel preferred.

OTHER SPECIAL REQUIREMENTS:

- Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status.
- Willing to travel up to 10%
- Strong business and commercial acumen.
- Analytical mindset with the ability to transform data into actionable business insights.
- Excellent communication and presentation skills.
- Proven ability to influence without direct authority.
- Strong project management and organizational skills.
- Self-starter with a results-oriented approach.
- Ability to balance strategic planning with hands-on execution.

COMPUTER SKILLS:

- CRM platforms, with Dynamics 365 preferred.
- Power BI, Excel, and other reporting tools.
- Microsoft 365, including Teams, Outlook, Word, Excel, and PowerPoint.
- Sales and marketing automation platforms.
- Data visualization and dashboard development tools.

WORK ENVIRONMENT REQUIREMENTS:

General office and manufacturing environment. The position requires regular computer use, written and verbal communication, and the ability to move within an office and manufacturing complex. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

ORGANIZATIONAL RELATIONSHIPS:

This role collaborates across Sales, Marketing, Distribution, Customer Experience, Information Technology, and commercial leadership. The successful candidate must be able to communicate effectively at all levels of the organization and secure cross-functional cooperation for the implementation of processes, systems, and performance improvements.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.