Commercial Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

DIGICEL Anguilla-Commercial Executive

Digicel Anguilla is seeking a suitable top candidate with experience who thrives in fast paced, dynamic and innovative environment to fill the role of Commercial Executive. Digicel is recognized for being the best in the telecommunications industry and this is your opportunity to be a key player in a top-class company.

J o b o v e r v i e w

The Commercial Executive supports the delivery of commercial and marketing initiatives in the Anguilla market, working under the direction of the Operations Manager and the Northwest Indies Commercial Team. This role helps put mobile and FTTH plans into action on the ground by gathering data, coordinating local activities, tracking progress, contributing to Anguilla’s consumer revenue, customer experience (CX) and project deliverables. It is a developmental role that offers hands-on exposure to all areas of consumer commercial work.

Main duties and responsibilities:

- Support the execution of the commercial plan for all product sets and channels in Anguilla, under the direction of the Operations Manager and the Northwest Indies Commercial Team.

- Carry out in-market product testing for items that can't be tested outside Anguilla. Follow test scripts, record the results and report any issues.

- Gather data and prepare basic reports to support commercial analysis and go-to-market plans prepared by Marketing and the Northwest Indies Commercial Team.

- Help Marketing set up pop-up shops, including finding possible locations and coordinating logistics on the ground.

- Focus mainly on the Anguilla market and help other markets in the region when asked.

- Help with reviews to spot revenue leakage and chances to improve bundles, by pulling data and flagging unusual patterns for senior team members to review.

- Give administrative and operational support to local P&L initiatives and build product and systems knowledge over time.

- Help roll out GSM and FTTH promotional campaigns in market, and check that offers, pricing and materials are set up correctly.

- Work with the Northwest Indies Commercial Team to make sure key GSM initiatives are put in place in Anguilla on schedule.

- Work with the local sales and distribution teams to support revenue driving activities.

- Act as a day-to-day contact with Marketing, Operations and Customer Care so commercial initiatives are communicated and put in place smoothly.

- Provide data, market feedback and competitor observations for forecasting and planning led by the Northwest Indies Commercial Director.

- Keep accurate records of all commercial initiatives in the market, and update trackers and reports as the agreed process requires.

Academic qualifications and experience required for job:

- High school diploma or six form completion certificates.

- Minimum 1 year of experience in a telecom commercial and/or technical commercial role.

- Proven experience of working closely with both local market teams and group functions in all aspects of product development, pricing and revenue growth initiatives.

Knowledge & Skills:

- Basic understanding of the telecom industry, with a willingness to learn its practices, policies and regulations.

- Good working knowledge of Microsoft Excel (formulas, pivot tables and charts) and other Microsoft Office tools.

- Basic understanding of pricing, products, marketing and internal processes, or an eagerness to learn them.

- Good organizational skills, with the ability to handle several tasks at once and meet deadlines.

- Comfortable working with numbers and able to spot trends in data.

- Strong customer focus.

- A keen interest in sales and commercial results.

- Able to prioritize work with guidance from the line manager.

Functional Skills:

- Willing to learn how business works, with a practical approach to solving problems and the confidence to ask for help when needed.

- Focused on completing tasks accurately and on time, and on contributing to team targets.

- Good written and verbal communication skills, with the ability to explain products and offers clearly to customers and colleagues.

- Able to gather and organize data and share clear findings with the team.

- A reliable team player who works well with others and follows through on commitments.

Key Performance Indicators:

- Timely and successful execution of revenue generating initiatives

- Delivery of timely & accurate analysis & reporting to support management decision making

- Project deliverable milestones as directed

- Self-efficiency index and colleague best-self feedback scores.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.