Private Banking Specialist

At OakStar, strong relationships are at the heart of everything we do—including how we work together. Since 2005, we’ve grown from a single location in Springfield, Missouri, into a trusted, multi-state financial institution serving communities across Missouri, Kansas, and Colorado. As an SBA Preferred Lender and a recognized leader in small business banking, our work supports local economies and meaningful growth—giving our team members the opportunity to make real, visible impact through their roles.

Working at OakStar means joining a fast-paced, collaborative, and supportive team guided by our SERVE values—stewardship, empathy, responsiveness, vision, and empowerment. We’re committed to service excellence, giving back to our communities, and fostering a workplace where team members are supported. Current comprehensive benefits include health, dental, vision, life, and disability insurances, as well as 401(k), 401(k) match, paid time off, and paid holidays.

Position Summary

The Private Banking Specialist provides high-level administrative and client service support to Private Bankers and Wealth Advisors. This role assists in managing client relationships, coordinating account services, preparing documentation, and ensuring a seamless experience for high-net-worth clients. The position requires professionalism, discretion, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service.

Essential Duties

• Serve as a key point of contact for private banking clients, providing responsive, courteous, and professional service.

• Assist with client inquiries, account maintenance, problem resolution, and follow-up.

• Coordinate client meetings, prepare materials, and ensure timely completion of action items.

• Maintain a thorough understanding of client accounts and preferences to provide personalized support.

• Gather and verify required documentation for new accounts, credit requests, and wire transfers.

• Ensure all client records and files are maintained in compliance with bank policies and regulatory standards.

• Track and follow up on pending transactions, documents, and client requests.

• Prepare reports, client summaries, and data for portfolio and relationship reviews.

• Coordinate with internal departments (loan operations, deposit operations, compliance, and trust) to ensure smooth service delivery.

• Assist in onboarding new clients and facilitate transitions between departments when needed.

• Adhere to all internal controls, policies, and procedures including KYC, BSA/AML, and privacy regulations.

• Maintain strict confidentiality of client and bank information.

• Identify and escalate any unusual account activity or potential risks.

• Support department initiatives, events, and client communications.

• Participate in internal training and stay current on product offerings, policies, and compliance updates.

Secondary Duties

The Private Banking Specialist performs duties specific to the position and other functions and duties as assigned.

Responsibilities

• Ensure compliance with all bank policies and procedures, as well as all applicable state and federal banking regulations.

• Ensure the confidentiality and security of customer information, bank information, proprietary information, and sensitive information.

• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold the bank’s values, and accept responsibility for one’s own actions.

• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, educate others on the value of diversity, promote a working environment free of harassment of any type, and value a diverse workforce.

• Follow policies and procedures, complete tasks accurately and on time, support the bank’s goals and values, and benefit the bank through outside activities.

• Complete all required training and policy reviews within established timeframes.

• Perform the position safely, without endangering the health or safety of yourself or others, and report potentially unsafe conditions to management. Comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSHA Act of 1970 that are applicable to one’s position at the bank.

• Possess and maintain a current driver's license and a vehicle with appropriate insurance coverage. Both are required to drive while performing assigned duties and responsibilities.

• Possess and maintain adequate skills in computer operation, including email, word processing, spreadsheet, and specialty software programs.

• Possess and maintain adequate typing skills to meet the needs of the position.

• Possess and maintain adequate math skills to meet the needs of the position. This may include the ability to count currency and coin, calculate interest, balance accounts, add, subtract, multiply, and locate routine mathematical errors.

• Practice effective and efficient organizational and time management skills.

• Be able to work with general supervision while performing duties.

• Use effective oral, written, and interpersonal communication skills. This includes the ability to apply common sense when carrying out instructions, interpreting documents, understanding procedures, writing reports and correspondence, and speaking clearly to customers and employees.

• Be able to deal with routine problems involving multiple facets and variables in standardized situations.

Supervisor Responsibilities

This position is not responsible for the supervision of any employee(s).

Classification

This is an exempt position meaning this role is paid on a salary basis and the team member is expected to exercise independent judgement and successfully perform the responsibilities of the role to support the bank’s operational and strategic objectives. Exempt employees are not eligible for overtime pay under applicable law.

Environmental, Physical & Mental Demands

The environment for this position is primarily a non-confined office-type setting in which employees are free to move about at will. This environment may include some minor annoyances, such as noise, odors, drafts, temperatures, etc.

Physical demands include writing, typing, speaking, listening, lifting (up to 25 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), sitting, walking, standing, squatting, kneeling, and reaching.

Mental demands include analytical reasoning, reading and understanding documents or instruments, performing detailed work, following directions, problem solving, providing effective customer or employee communication, performing accurate math calculations, understanding language, engaging in effective verbal and written communication, enduring stress, conducting multiple concurrent tasks, and withstanding constant interruptions.

Physical and mental demands also include correct usage of the following equipment: telephones, cellular phones, copy and fax machines, adding machines or calculators, encoders, money counters, credit card terminals, postage machines, cash recyclers, vaults, computers, and related printers.

Physical demands may also include occasional travel to other OakStar Bank locations, training locations, operational locations, and customer locations.

Work environment characteristics, physical demands, and mental demands are representative of those an employee encounters while performing the essential functions of this job and represent the knowledge, skill, and/or ability required to perform the job in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Qualifications

These qualifications are general guidelines normally considered essential to the satisfactory performance of this position. The specifications listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviations from these qualifications.

• Bachelor’s degree in business, finance, or related field preferred.

• 2+ years of experience in banking, wealth management, or client service (private banking experience a plus).

• Strong attention to detail, organization, and follow-through.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite and bank CRM/core systems.

• Professional client-facing demeanor with the ability to interact with executives and affluent clients.

• Proficient understanding of bank products and services.

• Familiarity of private banking operations and documentation (wires, account openings, KYC/AML).

• Knowledge of regulatory and compliance requirements for high-net-worth clients.

• Ability to handle confidential and sensitive information with discretion.

• Ability to handle multiple client requests with urgency and accuracy.

• Ability to prioritize and support multiple bankers or advisors simultaneously.

• Ability to work additional or non-standard hours as needed to meet deadlines or respond to other situations requiring extended availability.

The duties and responsibilities described in this position description are representative of the work performed but are not intended to be all-inclusive. Management reserves the right to modify this position description at any time according to business needs and in accordance with applicable laws.

This job description supersedes all previous versions and remains in effect until revised or replaced by the bank.

This document does not constitute a guarantee of employment or an employment contract, express or implied.

Employment is at-will and may be terminated by either you or OakStar Bank, for any reason that is not unlawful, with or without cause and with or without notice. Only the CEO (or other authorized representative(s)) of OakStar Bank has the authority to enter into a signed written agreement guaranteeing employment for a specific term.