Operations Team Member - Wintrust Sports Complex

OPERATIONS TEAM MEMBER - Wintrust Sports Complex

MCS SFM, LLC

LOCATION: Bedford Park, IL

DEPARTMENT: OPERATIONS

REPORTS TO: ASSISTANT GENERAL MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Wintrust Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Wintrust Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day, while providing participants, members and/or guests an excellent experience in every aspect.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Ensure equipment for events is readily available and safe to use

- Properly set up and breakdown for all events

- Help stock and inventory equipment and supplies

- Be knowledgeable of scoreboard operations and retractable athletic equipment

- Monitor all events in and around the facility

- Maintain and control trash in all areas of the facility including indoor and outdoor

- Consistently communicate issues and relevant updates to your supervisor and team members

- Respond to all incidents, accidents, injuries, and altercations. Complete and file corresponding paperwork as necessary

- Provide courteous and friendly first-in-class service to all guests

- Be knowledgeable about the facility (practices, events, meeting dates/times)

- Know and enforce the venue policies and procedures

- Complete special projects, daily assignments, and other duties as assigned

MINIMUM QUALIFICATIONS:

- Flexible work schedule (e.g., nights, weekends, holidays and long hours)

- Excellent communication skills, both verbal and written

- Ability to maintain focus in a high-volume, fast-paced environment

- Must have excellent guest service skills

- Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members

- Commitment to the safety and well-being of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to lift 40 pounds waist high

- May be required to stand for extended periods of time and squat, stoop or bend

- Facility has intermittent noise

- This position requires physical demands