Store Door Attendant

company

The Company

Frank & Eileen was born in 2009 when former engineer Audrey McLoghlin sought to reinvent the button-up for women —a category previously focused solely on men. Inspired by Audrey’s Irish grandparents—our brand namesakes, Frank & Eileen—we have grown slowly and intentionally from our best-Italian-fabric-in-the-world-obsessed beginnings. Now a globally recognized fashion brand, Frank & Eileen is a certified woman-owned, women-led business that has retained 100% ownership while working with the same ethical, sustainable manufacturers for over a decade. Our mission is to model and support female entrepreneurship as a force for good—all from our family-friendly HQ in sunny California.

role

The Role

The Guest Experience Specialist will create an exceptional first impression for every guest who walks through our doors. This role embodies the warmth, hospitality, and storytelling that define the Frank & Eileen brand by welcoming customers and ensuring every customer feels seen. The ideal candidate will create a warm environment and seamlessly connect customers with the right member of our team. This is a seasonal position with full time hours.

Responsibilities

- Warmly greet customers upon entry, creating an inviting and approachable atmosphere.
- Share Frank & Eileen’s story, from our Irish heritage to welcoming customers to our flagship NYC store, helping connect emotionally with the brand.
- Assess customer needs quickly and direct them to the appropriate stylist or sales associate for personalized service.
- Support an organized and smooth experience during high-traffic periods by maintaining awareness of store flow and wait times.
- Collaborate with the sales and support teams to ensure every customer receives attentive service, including offering services and following up with clients as needed.
- Maintain an upbeat, professional presence that reflects Frank & Eileen’s values of kindness, craftsmanship, and community.
- Assist with opening/closing duties, tidying of entry areas, restocking, and supporting the team as needed.

Who You Are

- Prior experience in luxury retail, hospitality, or customer experience required.
- Genuine enthusiasm for people and creating memorable experiences.
- Excellent communication and interpersonal skills.
- Comfort with storytelling and brand education.
- Ability to remain poised and upbeat in a fast-paced, high-traffic environment.
- Availability on weekends, holidays, and key store events.

Compensation

Hourly Rate from $20-$24

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the contractor. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Frank & Eileen is an equal opportunity employer, celebrating diversity and creating an inclusive environment for our employees and customers. We are committed to comply with all Federal, State and local laws providing EEO and all other employment laws and regulations.