About this role
Responsibilities:
- Own CRM channel strategy, including audience, cadence, sequencing, and contact policies.
- Manage the integrated CRM campaign calendar and prioritise competing initiatives.
- Lead market-led, educational, and automated campaigns that drive engagement and revenue.
- Define segmentation, personalisation, and testing strategies across the customer lifecycle.
- Translate local-market priorities into effective CRM plans.
- Own campaign measurement, reporting, and optimisation.
- Partner with CRM Operations and MarTech on delivery, tooling, and data requirements.
Requirements:
- Strong CRM or lifecycle marketing experience in a complex, multi-market organisation.
- Proven success delivering measurable engagement, revenue, or client-value growth.
- Expertise in segmentation, personalisation, automation, and experimentation.
- Strong analytical and campaign performance skills.
- Excellent stakeholder management and prioritisation abilities.
- Experience with CRM platforms, customer data, marketing technology, and AI-enabled campaign automation.
- Financial services or regulated-industry experience is desirable.