About this role
Principal Accountabilities:
Onsite in Livingston NJ, Monday through Friday 8:30am – 4:30pm.
- High call volume environment: Accurately handles incoming phone calls, placing outbound phone calls and appointment management for Atlantic Health Sleep Centers.
- Performs insurance verification and resolves any flags/alerts. Complete prior authorizations for sleep studies in accordance with patient insurance plan policies.
- Verifies/collects patient registration items correctly in EMR system, including registration paperwork.
- Coordinates with patient and physician practices as required to obtain any missing information or to inform the patient of the status of their appointment.
- Meets individual productivity and quality expectations in all job functions.
- Complete all required trainings and participate in staff meetings.
Required:
1. High School Diploma or equivalent experience
2. Previous experience in a call center preferred
3. Knowledge of computerized scheduling & EMR system a plus
Preferred:
1. Excellent verbal and written communication skills
2. Individual must be customer and employee focused, must have demonstrated ability to multi-task
3. Proficiency with Microsoft Office suite