About this role




Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.



## What this role is all about

The Product Sales Expert / Platform Commercial Executive will accelerate Infobip’s growth within the platform customer segment across Latin America.

This is a commercially focused overlay role—not a specialist position limited to one product. Working closely with regional Account Executives, Customer Growth teams, and the global Platform team, you will help acquire new platform customers and grow existing relationships through cross-sell and up-sell opportunities. The role requires a strong seller who can combine new-business development with account growth, bring relevant CPaaS expertise, and help regional sales teams succeed with this customer segment.

Success will be reflected in growth of the platform customer segment, new customer acquisition, expansion of existing accounts through cross-sell and up-sell, and contribution to gross profit. The role will also help enable regional sales teams to engage and grow platform customers, while sharing market and customer feedback with the global Platform team.

What you’ll do

Regional Commercial Strategy & Execution

- Translate global Platform strategy into practical commercial plans for Brazil and, over time, other Latin American markets.
- Help validate and refine go-to-market approaches for the platform customer segment.
- Identify opportunities to accelerate segment growth and share clear, actionable market feedback with regional and global stakeholders.
- Monitor commercial progress, customer opportunities, and account growth to support regional planning.

New Customer Acquisition & Account Growth

- Partner with regional Account Executives and Customer Growth teams to acquire new customers in the platform segment.
- Develop and progress customer opportunities through consultative selling and strong commercial execution.
- Identify cross-sell and up-sell opportunities across existing platform customers.
- Work with customers to understand their business needs and connect them with relevant Infobip solutions.
- Support opportunities across the broader platform portfolio, which may include SMS, voice, RCS, WhatsApp, email, AgentOS, and related solutions.

Sales Enablement & Customer Engagement

- Build the capability of regional sales teams to engage and grow platform customers.
- Share practical sales guidance, customer insights, and commercial approaches with Account Executives and Customer Growth teams.
- Contribute to training and train-the-trainer activities to help the regional sales cohort become more effective.
- Support strategic customer conversations and sales cycles, working collaboratively with the teams responsible for each account.

Product Expertise & Market Insights

- Develop and maintain a strong understanding of CPaaS and communications solutions, including relevant market dynamics and customer use cases.
- Gather customer feedback, competitive intelligence, and local market insights to inform regional execution and global Platform planning.
- Provide honest, direct feedback on what is working, what is not, and where commercial approaches should be adjusted.
- Help the business better understand and serve the platform customer segment in Latin America.

Collaboration

- Build strong working relationships with regional sales teams and global Platform stakeholders.
- Act as a bridge between local customer needs and global commercial and product priorities.
- Influence through expertise, collaboration, and sales leadership; this role does not imply direct people management.

What makes you a strong fit

- A proven track record in commercial sales, including winning new customers and growing existing accounts.
- Relevant experience selling CPaaS, communications solutions, or technology platforms; experience with SMS, voice, RCS, or WhatsApp is particularly valuable.
- Strong consultative selling, prospecting, opportunity qualification, and negotiation skills.
- The ability to work effectively with both new-business sellers and teams focused on customer growth.
- Confidence engaging customers and translating business needs into relevant commercial opportunities.
- The ability to enable and influence sales teams through practical guidance and knowledge sharing.
- A proactive, adaptable approach and the judgment to provide candid, constructive feedback.
- Fluency in English is required. Portuguese is strongly preferred given the initial focus on Brazil; Spanish is an advantage for broader regional coverage.


 Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan)  - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility  - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.  


Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.