About this role
In this role, you will:
- Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
- Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations.
- Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work.
- Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous improvement methodologies.
- Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time, ensuring open communication with the requestor and determining next steps for the requested work.
- Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs.
- Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
- Perform quality inspections of repair orders to ensure compliance with Zoox standards. Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs. Close the loop on repair feedback to drive improvements in product design and operations.
- Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites.
Qualifications
- 8+ years of experience in a fast-paced service-based environment.
- Experience leading a team through performance management and maintaining high standards
- Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals
- Strong collaborative mindset and ability to work in a cross-functional team.
- Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites
- Strong organizational skills and the ability to manage multiple projects
- Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.)
- Strong collaborative mindset and ability to work in a cross-functional team
Bonus Qualifications
- Bachelor’s Degree in a related field
- Autonomous vehicle or advanced robotics experience
Base Salary Range
There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.
Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.