Execution Excellence Head

Job Description Summary
#LI-Hybrid
Location: Panama City, Panama

The Execution Excellence Head leads a focused, cross-functional enabling unit that transforms patient, customer and market data into actionable insights and competitive go-to-market strategies. The role drives integrated customer engagement, field excellence, digital and AI-enabled solutions, future-ready capabilities and consistent execution standards across Commercial, Value & Access and targeted Medical Affairs areas.

Job Description

Key responsibilities

- Develop and implement innovative, competitive go-to-market strategies by translating patient, customer and market data into actionable insights that support Therapeutic Area, Medical and Value & Access decisions.

- Design and execute integrated multichannel strategies and solutions that strengthen customer experience and engagement across all Therapeutic Areas.

- Drive field force effectiveness and field excellence by optimizing territory structures and aligning field resources with strategic brand priorities across Therapeutic Areas and Access teams.

- Develop digital strategies and solutions, including AI-enabled products, to improve customer experience and increase the effectiveness and efficiency of the marketing and sales model.

- Enable future readiness by building the right capabilities, deploying fit-for-future organizational models and embedding external best practices across Marketing, Sales, Medical and Value & Access.

- Lead a focused cross-functional enabling unit that strengthens collaboration, aligns execution and establishes consistent excellence standards across Commercial and Value & Access.

- Provide targeted support to Medical Affairs through Data, Analytics & Platforms and Capability Building, in line with legal and compliance guidance.

- Navigate complexity and enable timely, data-grounded decisions by identifying critical issues, maintaining a long-term perspective and adapting priorities during change.

- Influence senior and cross-functional stakeholders, balance shared accountabilities and competing priorities, and integrate diverse perspectives to deliver enterprise outcomes.

- Build agile, diverse and high-performing teams by attracting, retaining, coaching and developing talent, creating clarity, removing barriers and reinforcing accountability.

Essential Requirements

- Relevant university degree; substantial senior commercial leadership experience, including direct leadership of large teams and management of deep subject-matter experts.

- Proven track record of driving business performance in a competitive, international environment through P&L, indirect P&L, above-country or functional leadership;

- Strong strategic thinking and analytical rigor, with the ability to understand internal and external ecosystems, anticipate market developments and translate them into breakthrough strategies.

- Demonstrated openness to and experience with innovation across value propositions, processes, go-to-market models and customer experience or engagement.

- Strong technology and digital savviness, including experience adopting new technologies and understanding digital trends, platforms, products and solutions.

- Proven ability to influence, collaborate and drive impact in complex cross-functional and matrix environments with shared accountabilities.

- Experience leading large-scale change management and transformation initiatives while maintaining focus, adaptability and execution discipline.

- Executive-level communication skills, with the confidence and credibility to engage, challenge and influence senior leaders and diverse stakeholders.
- Fluent in English

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired
Brand Analysis, Brand Awareness, Commercial Excellence, Cross-Functional Collaboration, Customer Engagement, Customer Insights, Digital Marketing, Influencing Skills, Inspirational Leadership, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Thought Leadership, Trend Analysis