About this role
Overview
BASIC FUNCTIONS Perform passenger handling functions and traffic operations at the airport and become anactive and valuable member of the airport team to ensure that business continuity issustained. To liaise and supervise the service partners on all matters pertaining topassenger services, ramp activities, and security.
Please send your resume to the employer to apply at: Sean Chan [email protected]
Responsibilities
MAJOR DUTIES 1. Check on pre-flight preparations for arrivals and departures.2. Assist passengers on arrival at customs and immigration.3. Assist with baggage mishandling matters, lost and found baggage handling, claimsand tracing.4. Perform arrival/departure/ramp duties.5. Monitor performance of handling agent staff at all service areas to ensure SQstandards are met.6. Follow-up on passengers’ enquiries and feedback, and Voyage Reports from crew.7. Actively involved in crisis and flight delay handling to turn the customersexperience from negative to positive.8. Record statistical reports as required and submit on time.9. Assist in inflight catering matters, as necessary.10. Perform other airport and administrative duties as assigned.
Qualifications
QUALIFICATIONS/REQUIREMENTS 1. At least one to two years of airport/airline/ground handling work experience.2. Ability to work in the frontline effectively.3. To work on shifts, weekends and public holidays, as necessary.4. Computer literate.5. Possess good command of the English language in spoken and written form.6. Strong interpersonal skills.7. Communicate well with SIA customers and able to handle irate customers in aneffective manner.8. Good time management.9. Self-motivated, independent and proactive.10. Resourceful and dedicated team player.11. Understand and uphold SIA’s core values.