Automotive Service Advisor

Heritage Toyota is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence.
 
If you thrive on helping people and staying organized, apply today and start your career with Heritage Toyota!

Key Responsibilities

- Greet customers coming into the service department and determine the nature of customers request.

- Explain company policies, procedures, products, services, etc.

- Answer a variety of questions related to car repairs and servicing.

- Explain labor and parts estimates; investigate customer concerns.

- Track progress on customers vehicles, and keep customers apprised.

- Direct customers to cashier, and assist with cashier duties as needed.

- Follow up with customers after work is done to ensure satisfaction.

- Use of ADP/CDK software, Tis, Service Edge, Dealer Daily and iPad to complete tasks.

- Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.

- Perform a variety of tasks associated with processing warranty claims.

- Maintain all required logs and records of service department activities.

As a Member of the H-Team, you'll enjoy:

- Comprehensive benefits: Medical, dental, vision, life, and disability insurance

- Childcare reimbursement to help with family needs

- Flexible spending accounts for added convenience

- 401(k) with company match to help secure your future

- Immediate accrual of paid time off—start taking time for yourself right away

- Substantial vehicle/service discounts—save big on your ride and services

- Wellness benefits including a free gym membership to keep you in top shape

- Pet insurance for your furry friends

- Annual incentives and opportunities for career advancement—we love to promote from within!

- Company events and community engagement to help you connect and give back

- Temperature-controlled work environment to keep you comfortable year-round!

Qualifications:

- Must possess a high school diploma (or equivalent).

- One to three years of relevant experience preferred, but willing to train the right person.

- Valid driver's license and acceptable driving record.

- Fundamental computer and administrative/clerical skills.

- Excellent customer relations skills, including basic sales skills.

- General technical knowledge related to vehicle maintenance and repair.

- Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.

- Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is preferred.