Benefits Representative

Job Title: Benefits Representative Job Description
We are seeking a dedicated Benefits Representative to provide day-to-day support and information related to benefits for faculty, staff, and retirees. This role requires a thorough understanding of benefit plans, programs, and policies, and involves assisting with enrollments, resolving inquiries, and ensuring the smooth operation of benefits processes.
Responsibilities
- Provide research and information on benefit plans, programs, and policies to faculty, staff, and retirees.
- Review and approve online enrollment in Health & Welfare Plans, ensuring all required documentation is received.
- Respond to client inquiries and complaints to ensure timely and courteous resolution of benefits-related issues.
- Act as a liaison between university employees and external benefits contacts to resolve eligibility, claims, and enrollment issues.
- Review and triage all assigned reports.
- Utilize internal and external databases for cross-referencing inquiries and determining resolutions.
- Maintain high standards of customer service.
- Be proficient in using software applications such as spreadsheets, word processing, and graphics packages.
- Apply knowledge of applicable legislation and regulations affecting benefits.
- Attend designated training programs, seminars, and meetings.
- Serve on workgroups and committees, as requested.
- Perform special duties and projects, handling confidential information appropriately.
- Perform other duties as assigned.
Essential Skills
- Two years of benefits-related experience.
- Strong customer service skills.
- Experience with HR benefits and customer service call centers.
- Proficiency in Workday and customer support.
Additional Skills & Qualifications
- Additional education may substitute for required experience, as permitted by the JHU equivalency formula.
Work Environment
This position requires working on-site four days a week, with one day remote, at 1101 E 33rd Street, Baltimore, MD. The role offers a contract until at least the end of the year.
Job Type & Location
This is a Contract position based out of Baltimore, MD.
Pay and Benefits
The pay range for this position is $22.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Baltimore,MD.
Application Deadline
This position is anticipated to close on Oct 20, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.