Food and Beverage Supervisor- Hotel Peter and Paul

company

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

ASH Hotels, in partnership with local developer Nathalie Jordi, acquired a historic development site nestled in New Orleans’ Marigny neighborhood. Hotel Peter and Paul consist of an existing church, rectory, convent, and school buildings steeped in more than a century of local, preservationist heritage.  Our hotel offers classic, elegant experiences that defy formulaic guest expectations by entwining enduring church and schoolhouse architecture with eclectic interiors and reimagined environments. Characterized by an unexpected contemporary Louisianan spirit, Peter and Paul enchants all guests with an authentic union of yesteryear’s Marigny with today’s New Orleans.

role

About the role

We are seeking a Food & Beverage Supervisor to lead the front-of-house team across our cafe, bar, and coffee program. In this role, you are responsible for running smooth, high-quality shifts, coaching servers, bartenders, baristas, hosts, and runners, and making sure every guest receives attentive, polished service from the first greeting to the final check.

The ideal Food & Beverage Supervisor is a hospitality-driven emerging leader who is equally at home on the floor during a packed weekend service and at the host stand coaching a new team member. They set the tone with energy, composure, and high standards, communicate clearly with the kitchen and bar, and make quick, sound decisions when the dining room is at its busiest.

What you'll do

- Supervise and support servers, bartenders, baristas, hosts, food runners, and bussers during assigned shifts
- Lead pre-shift meetings covering menu updates, specials, 86'd items, reservations, VIPs, and service priorities
- Step into any front-of-house position as needed to maintain service quality during peak periods
- Monitor service flow, table turns, section balance, and ticket times, coordinating closely with the kitchen and bar
- Engage with guests on the floor, resolving concerns and service recovery situations in real time with empathy and discretion
- Train and coach team members on service standards, menu knowledge, POS procedures, and upselling techniques
- Ensure compliance with responsible alcohol service laws, ID verification, and health and food safety regulations
- Oversee opening and closing procedures, including cash handling, POS reconciliation, tip reporting, and shift reports
- Monitor inventory levels, par stock, and supplies, communicating ordering needs to F&B leadership
- Assist with scheduling, labor management, and timekeeping accuracy to support budget goals
- Provide performance feedback, and support recruitment and onboarding
- Coordinate with hotel departments such as the front desk and events on guest requests, groups, and special occasions
- M aintain cleanliness, safety, and presentation standards across the dining room, bar, and service stations

Qualifications

- 2+ years of restaurant or hotel food and beverage experience, including 1+ year in a supervisory or lead role preferred Proven ability to lead, motivate, and develop a diverse front-of-house team
- Strong working knowledge of POS systems, cash handling, and end-of-shift reconciliation
- Knowledge of food, wine, beer, and cocktail service, with the ability to coach others on recommendations
- Food Handler's certification and TIPS certification required or ability to obtain promptly
- Excellent communication, conflict resolution, and decision-making skills under pressure
- Basic understanding of labor scheduling and cost controls
- Flexible availability, including early mornings, evenings, weekends, and holidays
- Passion for hospitality and for building a positive, high-performing team culture

Work Environment

- Active, on-your-feet role throughout the full shift in a fast-paced restaurant, bar, and cafe environment
- Frequent interaction with guests, front-of-house staff, kitchen team, and hotel leadership
- Carrying trays, plates, and beverages; regular lifting up to 30 lbs
- Exposure to varying temperatures near the kitchen and outdoor seating areas
- Occasional administrative work at a computer or POS terminal

Compensation & Benefits

- Hourly Wage Range: $21.00 per hour | Commensurate with Experience

Additional benefits include

- Eligible to enroll in Medical, dental, and vision insurance with generous company contribution to monthly premium after 60 days of employment
- Eligible to enroll in Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance after 60 days of employment
- 401(k) retirement plan with employer match after 90 days of employment
- Annual Paid time off: 10 vacation days, 4 Personal Days
- Louisiana mandated paid sick leave
- Ash Hotel & F&B discounts

Work Environment & Physical Requirements

Active, property-wide overnight role requiring continuous walking and standing throughout patrol routes, indoors and outdoors. Requires consistent overnight availability, including weekends and holidays, and the ability to respond quickly to emergencies. Ability to walk, stand, and move throughout the property for extended periods.

Legal Notices

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under state or federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law