Crisis Response & Education Facilitator

Position Type: Full-time, Temporary

Contract Term: October 2026 to December 2027.

Vacancy Status: This is a temporary leave replacement position.

Union Status: Unionized – SEIU Local 2

Land Acknowledgement

Boost Child & Youth Advocacy Centre (Boost CYAC) is situated on the traditional territories of the Wendat, Anishinabek Nation, the Haudenosaunee Confederacy, and the Mississaugas of the New Credit First Nation, who have been the traditional caretakers of this land for thousands of years. This land is covered by the Dish With One Spoon Treaty between the Anishinaabe, Mississaugas and Haudenosaunee that bound them to share the territory and protect the land. Subsequent Indigenous Nations and Peoples, Europeans and all newcomers have been invited into this treaty in the spirit of peace, friendship and respect. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Organizational Overview

Boost Child & Youth Advocacy Centre (Boost CYAC) is a registered charity that provides a range of services to children, youth and families, who have experienced abuse or violence, within the City of Toronto. We provide individual, group, family and community services that include trauma counselling, advocacy and support services during child abuse investigations, court support and accompaniment services and abuse and violence prevention materials and training.  Boost CYAC is accredited by the Canadian Centre for Accreditation, an independent non-profit organization that offers accreditation specifically tailored to community-based health and social services across Canada.

Position Description

The Prevention Education Program is seeking a Crisis Response & Education Facilitator, to respond to crises at child-serving organizations (e.g., schools, daycares, community centres).  Crisis response incidents may include child abuse allegations, peer assault and community violence.  Crisis response services aim to provide trauma informed guidance and stabilization to child-serving organizations, to re-establish safety and prevent further trauma.

The Facilitator will also deliver and contribute to the development of Boost CYAC’s  PEP Talk classroom programs, which is evidence-based, violence prevention programming that aims to develop protective life skills in children with the goal of building healthy relationships with themselves, peers and the adults in their lives.

Qualifications/Skills

We recognize that strong candidates may come from a variety of backgrounds, fields, and disciplines. If you are interested in this role but do not meet all the listed qualifications, we encourage you to apply. Please highlight your transferable skills, relevant experience, and commitment to learning. We will consider an equivalent combination of knowledge, education, skills, and experience.

- A post-secondary degree in Social Sciences, Health Sciences, Education or related field. Registration in good standing in an appropriate regulatory body.

- Sound knowledge of the field of childhood trauma, particularly complex, developmental and intergenerational trauma, and child and adolescent development.

- Proven experience providing crisis assessment and intervention services to children, youth, families and/or professionals.

- Demonstrated training, teaching, or facilitation experience in face-to face or virtual environments.

- Ability to meet the needs of a diverse client/community base, through knowledge of and application of diversity, equity and inclusion, trauma-informed, anti-oppressive, anti-racist and cultural competency practices.

- Direct experience collaborating with teams of multidisciplinary professionals and community partners.

- Ability to respond to screen for suicidality or other high-risk concerns and develop safety plans. ASIST certification is considered an asset

- The ability to employ self-care strategies and maintain a calm demeanor and positive attitude in relation to potentially stressful situations.

- Strong facilitation, public speaking skills and mediation skills and the ability to explore, empathize and adapt to the experiences of various audiences/partners.

- Excellent interpersonal, written and organizational skills and the ability to work on multiple tasks and deadlines in a fast-paced environment.

- Demonstrated flexibility judgement, initiative, confidentiality and a strong work ethic.

- Satisfactory clearance under the Vulnerable Sector Screening process.

Responsibilities

Crisis Response Service Delivery

- Respond to all crisis response service inquiries from child serving organizations.

- Collect relevant information and conduct needs assessments regarding appropriate crisis response service delivery with a trauma informed, accommodation and EDI lens.

- Provide specialized crisis response sessions with identified parties, both virtually and in person and follow up support as appropriate.

- Provide specialized consultation to child serving organizations, on topics related to child abuse, victimization, exploitation, and trauma informed practices.

- Deliver training programs to professionals, paraprofessionals, students, caregivers, and community members, both in-person and virtually.

- Establish and maintain partnerships with external agencies to promote and grow the crisis response service model.

- Prepare, compile, submit, and maintain accurate records, files, statistics, and additional relevant information in accordance with program requirements.

Prevention Programming Delivery

- Deliver PEP Talk programs in schools and other community settings, as assigned, both in-person and virtually.

- Build strong, collaborative relationships with community partners.

- Provide feedback and input in the development and maintenance of program content, training products and prevention messages.

General

- Contribute to service development, evaluations and educational activities within the program and organization.

- Support a workplace that embraces diversity and inclusion, encourages teamwork and complies with all the applicable regulatory and legislative requirements.

Additional Information

Address

- 245 Eglinton Avenue East, Suite 201, Toronto ON M4P 3B7

Work Schedule

- Monday to Friday, 35 hours per week

Travel in the GTA is a requirement of this role; access and use of a car is required.

- Day and evening shifts as required.

- This is not a remote role; occasional remote work may be available considering service standards and operational requirements.

Benefits

- Health Spending Account, Employee & Family Assistance Program, 3 weeks paid vacation, paid sick leave, paid personal obligation days

Boost CYAC is an equal opportunity employer and is strongly committed to a workforce that reflects the diversity of the populations we serve. We encourage applications from all qualified individuals including applicants from all cultures, racialized communities, abilities, diverse sexual and gender identities and others who may contribute to the further diversification of ideas.

Boost CYAC is committed to providing accommodation in all aspects of the recruitment and hiring process under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).  The Manager of Human Resources will work with applicants to arrange reasonable and appropriate accommodation at any stage of the recruitment and hiring process.

We thank all applicants for their submission; only those candidates selected for an interview will be contacted.