IT Service Technician

IT Service Technician
Salt Lake City, US
Flynn Group of Companies
Full time w/ great benefits
This is an In-Office role that will require rotating on -call
Must be legally authorized to work in the US.
$70-80k plus great benefits
 
Flynn’s strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been 40 years of success, and the next 40 looking even brighter.
 
THE FLYNN WAY
“The Flynn Way” is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn’s culture. 
 
What we Offer
·        Competitive Salary 
·        Medical, Dental, Disability and Vision Insurance
·       401(k) w/ company match
·        Life Insurance
·        Paid time off and paid holidays
·        Fun and collaborative work environment
 
We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.
 
A Day in the Life
Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.
Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.
Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.
Deliver in-person support for local office users, conference rooms, and site technology needs.
Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.
Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.
Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.
Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development.
Assist with the evaluation, deployment, and support of end-user hardware, software, and services.
Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects.
 
Technical Skills Include:

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Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
Disclosure: We use an AI-powered system to initially screen resumes.  However,  all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate’s potential fit for a role they applied to.
This posting is for an existing vacancy within the organization.