Customer Development Representative

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

- Effectively and creatively communicates Mouser’s overall value to customers.

- Increase sales from existing assigned customer accounts by locating and identifying new business opportunities and building rapport and relationships with key decision makers.

- Work with Customer Service Representatives and Management to penetrate shared CDR accounts more deeply.

- Interacts effectively and professionally with others and is able to initiate, establish, and maintain highly effective business relationships with internal and external contacts of various cultures.

- Demonstrate ability to convert prospects and close sales while maintaining established sales goals. Follow up on customer-submitted requests for quotation.

- Relies on experience and judgment to plan and accomplish goals while performing a variety of complicated tasks.

- Plans and analyzes the impact of decisions before execution.

- Expand product knowledge utilizing all available sources.

SKILLS & CERTIFICATIONS

- Skill evaluation: Behavioral (80%), Written Communication (80%), Excel (80%).

- Desire and ability to build customer relationships with an outgoing and mature personality.

- Highly organized with effective time management skills.

- Possesses the highest level of ethics and integrity.

- Detailed and thorough work habits including documentation.

- Strong presentation skills; able to present information to groups at all levels via virtual or on-site meetings.

- Strong written and verbal communication skills with strong listening skills.

- Demonstrated ability to convert prospects and close deals.

- Able to perform basic calculations and mathematical figures.

- Ability to clearly verbalize in a telephone environment with clear English enunciation.

- Internet savvy; proficient in Microsoft Word, Excel, Outlook, email, and CRM software such as Salesforce.

- Ability to read and understand terminal/PC screens and printed reports.

JOB LEVELS

Customer Development Representative

- Bachelor’s degree in Business, Communications, Marketing, or equivalent education and experience.

- 3+ years of business-to-business relationship sales and account management experience.