Behavioral Health Case Manager

Your future role at a glance

- Location: Remote

- Department: Care Management Operations

- Schedule: Full-Time | Days | Monday-Friday

How you’ll make an impact in this role

- Lead the development, coordination, and ongoing refinement of individualized care plans for high-risk, high-need patients across multiple payer populations.
- Support patients in identifying and defining personal health goals that enhance self-management, stability, and confidence in their overall healthcare journey.
- Collaborate closely with interdisciplinary partners—including RN Care Managers, providers, social services, and community agencies—to ensure alignment of care plans and timely communication on patient status.
- Serve as a strong patient advocate by identifying resource gaps, addressing behavioral health and SDoH needs, and escalating concerns to ensure continuity and quality of care.
- Use clinical expertise to reduce avoidable admissions and readmissions, proactively intervening with patients at highest risk across all Ascension markets.
- Within the scope of this role, the Behavioral Health Care Manager must demonstrate strong critical-thinking skills, sound clinical judgment, and the ability to adapt to the changing and diverse needs of the populations served. The position requires the ability to work effectively in a fast-paced environment, along with experience documenting in an electronic health record and proficiency with the basic computer skills necessary for remote work.

What minimum requirements you’ll need

Licensure / Certification / Registration

- Required Credential(s): None Required.

- Preferred Credential(s): BLS Provider. American Heart Association or American Red Cross accepted.
- Certified Case Manager credentialed from the Commission for Case Manager Certification (CCMC).
- Counselor.
- Social Worker.

Education

- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.

Preferred Experience:

- Experience: 3–5 years of experience in care management, case management, social services, community health, or clinical practice, required.
- Core Knowledge and Technical Proficiency: Knowledge of care coordination fundamentals, interdisciplinary collaboration, behavioral health, social determinants of health, and community resources, along with proficiency in electronic health records and care management software, required.
- Certification & Specialized Experience: Certification in Case Management (CCM, ACM, or similar), and experience within managed care, population health, or value-based care environments

Benefits that help you thrive

- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

- Time to recharge: pro-rated paid time off (PTO) and holidays

- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

- Family support: parental leave, adoption assistance and family benefits

- Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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