About this role
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. We are looking for an analytical, organised and meticulous individual to manage accounts payable enquiries received via email and ticketing systems. This role requires the ability to investigate each case, provide clear and timely responses, and follow up until resolution, whilst maintaining high standards of service in a high-volume operation. Proven experience leading and developing operational teams in fast-paced, service-driven environments. Advanced English proficiency, both written and verbal, with the ability to effectively communicate and collaborate with global stakeholders. Strong expertise in SAP Accounts Payable processes, with the ability to independently analyze transactions, investigate issues, and drive resolution. Solid knowledge of the Procure-to-Pay (P2P) cycle, including invoice processing, payment operations, and inquiry management. Experience working in Shared Service Centers (SSC) or BPO environments. Demonstrated success managing team performance through productivity, quality, capacity, and SLA-related metrics. Strong ability to balance multiple priorities, manage competing deadlines, and maintain high-quality results under pressure. Highly organized, detail-oriented, and results-driven. Excellent leadership, communication, customer service, and stakeholder management skills. Growth mindset with a proactive approach to innovation, continuous improvement, and team development. Colombia Enterprise Operations Professional Bogota, CO (0032) IBM de Colombia & CIA S.C.A