Assistant Store Manager

*This is a retail leadership position. A typical schedule would be a 50 hour work week, every other weekend, and 2-3 closing evening shifts a week*

The primary objective of Assistant Store Manager is to maintain the Freedom Service Creed and customer satisfaction by developing sales volume across all products and services by managing sales people; assigning short and long-term objectives, maintaining floor merchandizing and displays; assisting customers with selections and purchases; developing and training the staff. In addition, the Assistant Store Manager will lead and audit back-end daily operational processes to ensure store continuity and compliance.

Position Attributes

- Leadership and management skills

- Accuracy and attention to detail

- Strong planning and organization skills

- Positive motivational leader with strong written and verbal communication skills

- Proactive action and accountability

Principal Duties & Responsibilities

- Maintain sales staff and service by utilizing the Freedom Creed and a strong commitment to the customer experience

- Manage store associate direct reports by establishing expectations and goals, coaching, counseling, and training for employees; including, planning, monitoring, and appraising job results

- Train retail sales staff in accordance with company training standards and process SOPs.

- Motivate store associates to execute store promotions, upselling, cross selling, and revenue generating activities.

- Assist in payroll management by working with the GM on schedule adjustments inline with business needs

- Resolve customer complaints by investigating problems; developing solutions; following up to ensure resolution

- Maintain knowledge of products and services to better serve our customer

- Maintain inventory by working hand in hand with the Retail buyer to eliminate out of stocks

- Maintain store appearance by creating a clean, orderly, and safe shopping environment

- Working the warehouse daily, checking back stock to insure all product is represented on the floor at all times

- Execute floor level task lists provided by the General Manager or Director of Retail with a high degree of accountability.

- Work in coordination with the Hunting & Service Lead to promote and execute services, leagues, contests, events, etc. at the store level.

Expectations

- Be a positive voice of growth and change. Set the weather each day in the store

- Maintain the stability and reputation of the store by complying with legal requirements

- Maintain quality relationships and services by living and administering the Freedom Service Creed.