Customer Care Specialist

Location: Remote
Schedule: M-F / 11a-8p EST, 10a-7p CST, 8a-5p PST - $18 an hr

About Enable Dental:

Enable Dental is revolutionizing dental care by providing convenient, high-quality mobile dental services to patients in the comfort of their own homes or care facilities. We are a passionate team dedicated to improving access to essential dental health for those who need it most.

The Opportunity:

Are you a highly empathetic and organized individual with a passion for helping others? Do you thrive in a fast-paced environment where your communication skills can make a real difference? Enable Dental is looking for a dedicated Customer Care Specialist to join our growing team. In this role, you will be the first point of contact for our patients and their families, ensuring a seamless and positive experience from initial inquiry to appointment completion.

Key Responsibilities:

- Respond promptly and professionally to patient inquiries via phone, email, and online chat, providing accurate information about our services, scheduling, and billing.
- Assist patients with scheduling and rescheduling appointments, ensuring optimal route planning for our mobile dental teams.
- Provide compassionate support to patients and their caregivers, addressing concerns and resolving issues with patience and efficiency.
- Maintain accurate and detailed patient records in our CRM system.
- Collaborate closely with our clinical and operations teams to ensure smooth patient journeys.
- Educate patients on the benefits of mobile dental care and guide them through the process.
- Handle insurance inquiries and assist with payment processing.
- Contribute to the continuous improvement of our customer care processes and patient experience.

Requirements

Qualifications:

- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 2+ years of experience in a customer service or call center role, preferably in a healthcare setting.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using CRM software and other office applications.
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Empathy, patience, and a genuine desire to help others.
- Familiarity with medical/dental terminology is a plus.

Benefits

Compensation: $18 an hour

Perks: Enjoy a comprehensive benefits package that includes Medical, Dental, Vision coverage, a 401(k) plan (with 3% match), Life Insurance, and generous Paid Time Off to help you recharge and thrive.