Administrative Manager - Behavioral Health

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Job Summary

The Administrative Manager will be responsible for developing, organizing, and staffing the administrative services of the department. Directs and supervises administrative functions of registration and billing. Responsible for all aspects of reimbursement, participates in Department Performance improvement activities and maintains PI record as appropriate. Participates in IT planning and implements components as delegated. May assume the duties of Administrative Director during absence.

10 PARK PLACE

Participates in IT planning and implements components as delegated.

Participates in Department Performance Improvement activities. Responsible for the quality of work performed by staff assigned.  Responsible for the performance improvement activities of the administrative section.

Reviews and ensures an orderly and up-to-date administrative and employee records for the section

Responsible for formulating, revising and implementing administrative and personnel policies and procedures for areas of responsibility.

Responsible for the preparation and control of the budgets and inventories for assigned areas of responsibility.  Implements annual budgets. Maintains weekly expense reports and monthly budget reports. Investigates and rectifies budget variances as required. Ascertains funds for service contracts are budgeted for.  Insures that all contracts are adhered to appropriately.

Directs, supervises and coordinates the day-to-day administrative functions of the department, including patient scheduling, patient registration, and patient billing.  Maintains charge masters. Responsible for the planning and development of registration, scheduling and billing functions within the department

Develops and updates job descriptions and employee performance evaluations Responsible for interviewing and hiring new employees. Coordinates scheduling of hours and work assignments for departmental personnel. Responsible for ensuring orientation and in-service of newly assigned administrative staff.

Monitors management reports and takes corrective action as indicated. Submits monthly reports of activities of section.  Meets with Administrative Director on a regular basis.

Interprets hospital policies, objectives and operational procedures to clerical staff. Resolves problems concerning such items as staffing, utilization of facilities, equipment and supplies within the department.  Responsible for the maintenance and repair of all non-patient care-related equipment within the department.

In supervisory capacity, is responsible for counseling of employees concerning departmental and hospital procedures or personnel problems affecting work performances.  Implements disciplinary measures when necessary.  Anticipates and solves problems as they arise. Conducts monthly staff meetings.  Assumes the duties of the Administrative Director during his/her absence.

Responsible for public and patient relations with areas assigned. Plans and maintains a clean, orderly, safe environment for patients, visitors and staff.

Establish appropriate relationships with all departments of the hospital.  Establishes and maintains effective working relationships with medical and administrative staff members.  Consults with the Executive Director, Medical Director and Clinical Coordinator on a regular basis concerning administrative policies and procedures.

REQUIREMENTS

- Bachelors’ degree in Business Administration, Hospital Administration or Management is required.
- Management and administrative experience in a healthcare setting or service organization is required.
- Knowledge of Grady registrations, billing and information system is a plus.

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2.  Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3.  Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5.  Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

- Health & Wellness: Medical, dental, vision, and prescription drug coverage.
- Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
- Work-Life Balance: Paid time off, holidays, and family leave benefits.
- Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
- Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

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Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.