About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Skamania Lodge is a Pacific Northwest resort set on 175 acres, featuring treehouses, glamping, golf, ziplining, a spa, and multiple restaurants. With over 22,000 sq. ft. of event space, it’s a premier destination for retreats, conferences, and celebrations.
#PGH-SKL
What you will have an opportunity to do:
- Manages assigned events with introductory calls, periodic follow-up with clients through the planning phase, coordination of details, and completion of accurate Banquet Event Orders on a timely basis.
- Communicates all changes on Banquet Event Orders to affected operational departments.
- Personally meets meeting planners upon arrival to finalize any arrangements and to orient the client to the facility and staff. Introduces planner to the operations team.
- Ensures billing is correct before sending to client. Handles client billing questions efficiently and expediently. Processes any vendor invoices for payment.
- Completes follow-up correspondence to clients and vendors as needed.
- Completes special projects assigned by the Director of Conference Planning.
- Attend BEO, pick-up, and team meetings. Attend other meetings as needed.
- Conducts planning tours of the property to clients and outside vendors.
- Assists Sales/Reservations departments with guestroom needs of clients.
- Conduct pre-convention meetings as needed.
- Communicate clearly, timely, and concisely via email, phone, and in-person with clients and co-workers.
What are we looking for?
- A minimum of three years job-related experience.
- Strong working knowledge of MS office.
- Familiarity with Delphi preferred.
- Interpersonal skills to work with a wide variety of people each day, build relationships and network.
- Confidence and strong self-assuredness to succeed in directing customers.
- Prioritization, time management and organizational skills.
- Ability to work on-site Monday through Friday.
View Benefits & Perks at Skamania.com/careers
Compensation:
$25
-
$26
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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