Director of Testing, Tutoring, and Library Services

General purpose and scope of position: The Director of Testing, Tutoring, and Library Services will oversee academic student support services for the campus. The Director will be responsible for the day-to-day administration tutoring center and library services and will directly supervise the testing center. The Director is responsible for maintaining set standards of exam administration and security procedures within the Testing Center and promoting library services and information literacy activities on and off-campus. The Director will establish and maintain relationships with Academic Affairs, Student Affairs, Enrollment Services, Career Link, and other departmental staff, faculty, testing vendors, partners and other stakeholders as appropriate.

Major Responsibilities:

Leadership:

·        Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.

·        Engage in behaviors that create an inclusive environment in which all people are valued and supported.

·        Go beyond the easiest or surface answer for a student, or an internal or external customer, and get   to the root cause of the problem, question or issue to solve it as quickly and professionally as possible.

- Hire, train, supervise, develop, and evaluate staff.
- Develop and manage budgets, oversee purchasing, and generate reports.
- Be able to step in when staff are unavailable in any of the three support areas.
- Articulate a vision and advocate for the ongoing development of the testing center, tutoring, and library services.
- Develop, implement, and assess strategic goals for each of the areas of oversight.

·        Communicate and market services to internal audiences.

·        Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs.

·        Represent assessment, tutoring, and the library on appropriate academic and professional committees, boards, etc. at the regional, state, and national level.

·        Participate in training as necessary to stay abreast of appropriate technical areas.

Testing Center Administration

·        Directly supervise the Testing Services Manager

·        Ensure record keeping and reporting of center activity meets compliance of policy.

·        Measure and maximize Center capacity. Ensure that appropriate equipment is available for the administration and security of exam administration.

·        Management group discussions and attendance at statewide meetings.

·        Stay abreast of knowledge about academic assessments, certifications and exam providers.

·        Train to be available as occasional backup, temporary proctor when needed.

Tutoring Center Administration:

·        Directly supervise all tutoring center staff, to include training and developing tutors

·        The Director will be expected to tutor in content area of expertise for a minimum of three hours per week

·        Oversee the day-to-day operations of the tutoring center, including scheduling, data-collection, and facilitating relationships between tutors and faculty

Library Services Administration:

- Directly supervise all staff, to include training and developing staff
- Supervise the selection and evaluation of library collections appropriate for the academic curriculum and related needs of Ivy Tech students, staff, faculty, and community constituencies.
- Provide leadership in information technology issues in close collaboration with peers in technology, distance learning, and instruction.
- Provide leadership for the integration of Information Literacy into the curriculum.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Minimum Qualifications:

·        Master’s degree in a relevant field.

·        Three (3) years related experience in one or more of the following areas: testing centers, information management, resource management, training, or education.

·        Working knowledge of computers is essential.

·        Strong interpersonal, leadership, problem solving and conflict resolution skills.

Supervisory and management skills, excellent written and verbal communication skills

·        Computer knowledge including Word, Excel, PowerPoint, library automation systems, online database products, and Internet resources

·        Ability to effectively lead and manage change

·        We are looking for a candidate who is committed to an environment where team members feel valued, respected and supported. The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences. We are seeking someone who is passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.

Preferred Qualifications:

- Formal course work or training directly related to testing/assessment, tutoring, or library services.
- Higher education experience.
- Five years of administrative and supervisory experience.
- Five years of increasingly responsible administrative experience at a community college or post-secondary academic institution.

Work Hours: May occasionally include some evening or weekend hours to meet student and Campus needs.

Salary: The annual salary for this position is $66,100.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

- Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
- Dental plan with no-cost preventive services and coverage for orthodontia
- Vision plan with low-cost exams and allowances for glasses or contact lenses
- Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
- Wellness program with opportunities to earn $250 in Wellness Rewards
- Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

- 10% employer retirement contribution, fully vested after two years
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
- Short-term and long-term disability benefits

Educational Benefits

- Fee remission for employees, spouses, and dependent children
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Paid professional development opportunities

Work‑Life Balance

- Generous paid time off, including vacation, sick leave, holidays, and winter recess
- Flexible work arrangements where available
- Paid childbirth recovery leave (8 weeks)
- Paid parental leave (4 weeks)

Additional Perks

- Eligibility for Public Service Loan Forgiveness
- Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits .

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.