Global Service Lifecycle Specialist - Hybrid

At Ott , water is at the heart of everything we do. As a global leader in environmental monitoring solutions, we empower organizations worldwide to better understand, measure, and protect the planet’s vital water resources. From hydrological instrumentation to advanced water quality technologies, our innovations provide the critical data needed to solve real-world environmental challenges. Joining Ott means becoming part of a mission-driven team committed to sustainability, innovation, and technical excellence.

About the Role

We are seeking a proactive and collaborative Global Service Lifecycle Specialist to serve as the operational anchor of our global service portfolio. In this role, you won't just manage services—you will bridge the gap between product strategy, operations, and customer success.

Working closely with Product Management, Supply Chain, Marketing, and Regional Operations, you will ensure our service offerings remain robust, profitable, and seamless throughout every phase of the product lifecycle. If you thrive on cross-functional leadership, process optimization, and creating real customer value, this is your opportunity to shape the future of our service strategy.

 Location: Loveland, CO or Fort Collins, CO. The role is hybrid

Travel: 10-15% international travel

Why Join Us?

- Opportunity to sell highly technical, consultative solutions that make a measurable environmental impact
- Remote-based position with significant autonomy
- Partner with leading municipal utilities and engineering firms
- Strong product portfolio including ChemScan online analyzers and advanced water-quality instrumentation
- Career growth opportunities within a global water technology organization
- Competitive compensation with performance incentives

Key Responsibilities

- Service Lifecycle Ownership: Manage and continuously optimize launched global service offerings to maximize customer value, operational efficiency, and business performance.
- End-of-Life (EOL) & Parts Management: Lead EOL service transition strategies, execute Last-Time-Buy (LTB) spare parts planning, and ensure long-term warranty and support obligations are fulfilled.
- Pricing & Portfolio Governance: Administer global service pricing updates, maintain ERP system configuration, and ensure accurate cross-functional communication.
- Partner Network Enablement: Support Ott’s global network of Authorized Service Centers through training, onboarding, quality audits, and operational collateral.
- Voice of the Customer: Gather and analyze feedback to resolve service challenges, refine standard operating procedures, and elevate the overall customer experience.
- Cross-Functional Leadership: Utilize continuous improvement tools (Veralto Enterprise System / Kaizen) to integrate service requirements into product roadmap decisions.

What We Are Looking For

- Bachelor’s degree in Business, Engineering, Supply Chain, Operations, or related technical field.
- 2–5 years of experience in B2B service operations, product lifecycle management, supply chain, or technical support.
- Strong project management, data analysis, problem-solving, and the ability to influence cross-functional teams without formal authority.
- Strong proficiency in Microsoft Excel
- Proficiency with business analytics/ERP tools
- Willingness to travel globally (~10–15%).

Ott is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO) , a $5.5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

Ready to Make an Impact? Apply now!

#WaterTechnology #WaterQuality #EnvironmentalTechnology #Sustainability #ServiceOperations #DataAnalytics #Veralto #Hiring

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $70,000 - $85,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.   Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.