Automotive Operations Coordinator

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Fixed Operations Coordinator Job Description

Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager a Fixed Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of   worksites   and   facilitates   the flow   of customer vehicles through the repair   process.

Essential Duties & Responsibilities

Leadership

Works with AM/DM/ROD/RVP to   e nsure staffing levels meet existing and upcoming new business needs

Hires new Technicians and coordinates the smooth transition through orientation into regular service

Shares methods, aids, and techniques to enhance Technician performance

Proactively addresses performance deficiencies and takes steps to correct

Writes development plans when necessary

Administrative

Delivers superior administrative services to customers and employees within established   timeframes

Leads the implementation of high-quality administrative and organizational processes

Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees

Manages billing and invoicing

Develops and   maintains   positive and productive relationships with customers

Answers customer inquiries, resolves issues, communicates repair statuses,   maintains   supply inventory, controls quality

Submits timesheets, responds to information requests,   maintains   work   logs   and provides updates on work-in-progress

Coordinates repair estimates

Performs ADAS Scans

Creates reports, responds to information requests

Completes general administrative activities including answering phones, fax, data entry, ordering supplies,   etc

Reinforces Company expectations   regarding   professionalism   ie . customer service, quality, dress code

May act as direct supervisor in the absence of a Fixed Operations Manager

Maintains confidentiality

Other duties as assigned

Required Qualifications

Experience in an administrative support role

Ability to prioritize assignments from multiple managers

Proficiency   with iOS and Windows including MS Office (Word,   Excel   and   PowerPoint)

Credible and persuasive communication style

Self-motivated with the ability to complete assignments autonomously

Preferred Qualifications

Working knowledge of NetSuite and Adobe

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:
$25.00 - $28.00/Hour

Why Dent Wizard: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].