☁️ Tier 2 Cloud Engineer

☁️ Tier 2 Cloud Engineer

🌎 Remote | LATAM
💼 Full-Time | Contractor Agreement
💵 Paid in US$
🗣️ Advanced/Fluent English Required

We are looking for a Tier 2 Cloud Engineer to join a growing cloud and managed services team. This is a hands-on technical role supporting and optimizing customer cloud and hybrid infrastructure environments .

The ideal candidate has strong experience with Microsoft Azure, Microsoft 365, Windows Server, virtualization, networking, and cloud infrastructure , combined with excellent troubleshooting and customer-facing skills.

🔧 What You'll Do

- Manage, monitor, and support Microsoft Azure, Microsoft 365, and hybrid cloud environments
- Troubleshoot complex cloud, infrastructure, networking, authentication, and performance issues
- Administer Windows Servers, Active Directory, virtual machines, storage, and security services
- Provide Tier 2 technical escalation for complex service desk and managed services tickets
- Perform root cause analysis and implement long-term solutions
- Support backup, disaster recovery, and business continuity environments
- Assist with cloud migrations, upgrades, and infrastructure modernization
- Work directly with customers to resolve technical issues and provide recommendations
- Support security initiatives including patching, vulnerability remediation, endpoint protection, and security incidents
- Participate in maintenance windows and after-hours support rotations when required
- Create and maintain technical documentation, diagrams, SOPs, and knowledge base articles
- Identify opportunities for automation and operational improvement
- Share knowledge with junior engineers and contribute to team development

💻 Key Technical Skills

Must Have:

- 4–7 years of experience in IT Infrastructure, Managed Services, or Cloud Engineering
- Hands-on experience with Microsoft Azure
- Experience administering Microsoft 365
- Strong Windows Server & Active Directory knowledge
- Experience with VMware and/or Hyper-V
- Solid networking knowledge: TCP/IP
- DNS
- VPNs
- VLANs
- Firewalls
- Routing & Switching

- Experience with backup and disaster recovery solutions
- Strong troubleshooting and root cause analysis skills
- Excellent verbal and written English communication skills
- Ability to manage multiple priorities in a fast-paced managed services environment

⭐ Nice to Have

Experience with:

- Azure Virtual Desktop (AVD)
- Azure Backup & Site Recovery
- Microsoft Intune / Endpoint Manager
- Microsoft Defender
- PowerShell automation
- Managed Services / RMM tools
- Ticketing platforms

Certifications such as AZ-104, Microsoft 365, Security+ , or equivalent are a plus.

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