Loading Dock Captain

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role

Four Seasons Hotel and Private Residences New Orleans

The Loading Dock Captain serves as the primary coordinator for resident move-ins and move-outs, vendor access, service elevator scheduling, package logistics, and loading dock operations. This role partners closely with Security, Purchasing, Engineering, and Residential Operations to deliver an exceptional resident experience while ensuring compliance with community standards, safety protocols, and operational procedures.

What You'll Do

- Coordinate resident and tenant move-ins, move-outs, and unit projects by managing schedules, required documentation, vendor access, elevator reservations, and compliance with community guidelines.
- Assist residents with the coordination, activation, and troubleshooting of essential home services, including internet, telephone, cable, and utility-related vendor appointments.
- Monitor and manage loading dock communication channels, including the dedicated phone line and email inbox, ensuring timely responses to resident, vendor, contractor, and operational inquiries.
- Coordinate vendor and contractor activities, including required documentation, insurance compliance, service elevator reservations, loading dock access, and authorized unit entry.
- Conduct vendor and contractor site walks, pre-move assessments, and pre/post inspections of elevators, corridors, and common areas to ensure proper protection and identify potential damages.
- Manage all inbound and outbound package and furniture activity, including receipt, tracking, distribution, storage, and delivery in accordance with resident preferences and special handling requirements.
- Maintain accurate resident, vendor, contractor, move-related, and service records, ensuring documentation, approvals, and compliance requirements remain organized and up to date.
- Maintain loading dock logs, operational checklists, and package storage areas while ensuring loading dock operations remain safe, organized, and efficient.
- Partner with Security, Purchasing, Engineering, and Residential Operations to support daily operations and deliver exceptional resident service.

What You Bring

- Previous experience in residential operations, hospitality, property management, logistics, or a related field preferred.
- Post-secondary education or equivalent combination of education and experience preferred.
- Strong organizational, project management, and administrative skills with the ability to manage multiple priorities and deadlines.
- Excellent communication and customer service skills, with the ability to interact professionally with residents, vendors, contractors, and team members.
- Proficiency with Microsoft Office 365 and operational software systems, including Golden Home, Opera, and HotSOS.
- Valid U.S. Work Authorization

What To Expect

- Work a full-time schedule (40-hours weekly) with a schedule based on business needs, requiring flexibility to work days, evenings, weekends, and holidays as necessary to support hotel operations.
- Work in an active outdoor loading dock environment, where you can expect regular physical activity, including safely lifting, carrying, moving, pushing, and pulling packages, materials, and equipment weighing up to 50 pounds.
- Collaborate closely with multiple departments to support shipping and receiving needs while ensuring timely communication and seamless operational coordination.

What We Offer

- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Discounted Parking
- Paid Time Off and Holiday Pay
- 401(k) Retirement Plan

Schedule & Hours

- Full-Time
- Schedule based on operational business needs
- Must be available to work days, evenings, weekends, and holidays as required

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the "EEOC is the Law" Information Poster, please visit: https://www.eeoc.gov

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal