About this role
Crisis Center Training Supervisor (Onsite Only)
Department/Care Stream : Suicide Prevention
LIA Reporting Structure
Timecard Approver : Director of Healthcare Delivery Operations
Primary: Director of Healthcare Delivery Operations
Secondary : Program Manager
Status: Full-time
FLSA: Exempt
Location: South Valley Suicide Prevention Center
Salary: $95,680-$119,470/yr
EEO-1: First/Mid-level Officials and Managers
Organization Information
WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!
We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve.
As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.
To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines.
Position Summary
The Crisis Center Training Supervisor helps oversee many aspects of the Crisis Center training program under the supervision of the Director, Associate Director and Program Manager including 9-8-8 Lifeline calls, chats, and text services, local crisis lines, training services, training program volunteers and staff, providing supervision and live monitoring, employee coaching, preparing reports, maintaining accurate records, meeting reporting requirements as well as adhering to national standards, trainings, and practices.
Required Qualifications
- Bachelors degree in Behavioral Science, and/or related field or 4 years of direct suicide prevention and crisis service experience; Masters degree in mental health field preferred.
- Minimum of one year of experience in a leadership role with demonstrated experience coaching and supporting employees to achieve performance expectations
- Knowledge and proven experience in Suicide Prevention are desirable.
- Knowledge of the local treatment community and referrals.
- Ability to complete evidence-based suicide prevention training/certification.
- Demonstrated commitment to the provision of services for the underserved and sensitive working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
- Ability to abide by standards of professional ethics and maintain confidentiality.
- Ability to be flexible and creative with high-stress clients, staffing, or situations.
- Coordinate and facilitate meetings and trainings.
- Must have the ability to work in a fast-paced environment.
- Must be professional, flexible, and adaptable to varying situations and coverage needs.
- Ability to work independently with confidence, monitor progress, and meet deadlines; maintain positive, professional relationships with others and as part of a team.
- Ability to assist with data collection to report outcomes and trends.
- Effectively train volunteers in crisis intervention skills meeting national standards.
- Ability to work on-callto answer crisis counselor questions and solve scheduling problems
- Excellent interpersonal and supervisory skills including conflict resolution, crisis intervention, quality assurance, staff development, and performance appraisal.
- Excellent time management skills, ability to meet deadlines, and organizational ability.
- Communicate clearly and concisely both verbally and written, with strong public speaking skills.
- Knowledgeable in or ability to utilize Microsoft Office including Outlook, PowerPoint, Excel, Calendar, email, and other productivity and communication-related software.
- Ability to work flexible hours 24/7 including some evenings, weekends, and overnights as needed.
- Adherence to infection control procedures including but not limited to standard precautions of temperature monitoring, hand hygiene, symptom self-monitoring, masking, and social distancing.
- Assist and support the Center/Department/Program to meet standards of High Reliability.
Essential Responsibilities
- Assist the Director and Management Team in the overall management of the suicide prevention training program.
- Assist with recruitment, screening, training, screening, processing, and supervision of new volunteers and staff.
- Provide consultation and debriefing to crisis counselors and accurately document emergency interventions.
- Maintain accurate detailed records and files for the program and work completed
- Ensure confidentiality is maintained for help seekers as well as staff and volunteers involved with the agency.
- Assist with meeting weekly crisis line minimum staffing requirements.
- Provide emergency shift coverage if needed.
- Attend, participate, and occasionally facilitate in conferences, parts of SPCL staff meetings, trainings as requested or assigned.
- Maintain accurate monthly and quarterly reports, documentation, and evaluations for all trainings.
- Assist with creating content for in-service trainings including handouts, slides, and guest speaker suggestions.
- Consult with the Director regarding updates/changes/needs in policy, procedure, and training.
- Prepare statistical and other program reports as assigned or needed.
- Develop and maintain updated materials, training curriculum, and training manual.
- Provide ongoing crisis line, chat/text coverage including days, evenings, weekends, and some holidays; assist with overnight coverage as needed.
- Monitor call records in iCarol for accuracy and/or problems regularly for quality assurance
- Promote teamwork with staff and volunteers, including adherence to team principles and guiding values of the agency.
- Initiate and complete outreach presentations (complete with pre and post-tests and QA evaluations) to a wide variety of community-based organizations, schools, and groups.
- Monitor and facilitate mandated reporting as needed.
- Answer crisis counselor questions and solve training scheduling problems on an as needed basis.
- Effectively train staff/volunteers in crisis intervention skills meeting national standards, trainings, and practices.
- Provide training and supervision for volunteers and new staff.
- Create and facilitate training related to mandated reporting as needed.
- Assist with program Quality Assurance/Improvement activities.
- Demonstrate commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, unhoused, substance users, HIV (AIDS) infected, and/or physiologically impaired.
- Other crisis center duties as assigned.
Benefits
Successful candidate will receive regionally competitive salary, above-average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match, and no vesting schedule requirement.
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company paid malpractice insurance for all providers
- Professional development hours offered annually
- 401(k) plan for eligible employees who have completed their 90-day introductory period
Physical Demands and Work Environment
The work environment is characteristic of a typical medical clinic environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually quiet.
The employee may be in contact with individuals and families in crisis who may be ill, using substances, and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and the lack of personal care. The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.
WellSpace Health is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws. WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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