Global Flexibility Operations Analyst

Salary range:
- Associate : € 40,000-44,000
- Analyst : € 44,000-47,000

About the job

- Enel X has a need for an Associate/Analyst on the Global Flexibility Operations team working with the Network Operations Center (NOC). We help deliver on our global Demand Response (DR) and Distributed Energy Resource (DER) program commitments by supporting building standardized, scalable & local processes for implementation, managing execution, and coordinating operations of Enel X’s Flexibility programs.
- The ideal candidate will have a global perspective, a robust understanding of the DR business and a desire to build scalable systems for delivering our programs as well as a passion for improving customer experience to achieve successful portfolio performance. They will influence Product and advocate in local markets for standardized tools for the scalable execution of Flexibility products.
Who you are
- You are an adept ‘systems thinker’ – naturally curious about how things are designed and built
- You have an interest in other parts of the world and have an appreciation for other cultures and people
- You are an expert with Microsoft Excel, Salesforce CRM, and familiar with relevant internal systems
- You thrive on short-term high-energy projects, joining teams for short periods of time, and then moving on to the next project while maintaining your network within the business
- You have experience working with stakeholders at all levels of the organization (GPL, Region and Country)
- You have a demonstrated ability to manage high-stress situations calmly and effectively, in fact, you thrive in a fast-paced, open, flexible environment
Nice to have
- You have 3+ years of experience in an operational role
- You have a deep understanding of the demand response industry and power systems
- You have previously worked in energy management, power generation, demand response, or related industries
What you will do
- Collaborate with teams across different departments and regions to align operational strategies with organizational objectives, facilitate knowledge sharing, and drive continuous improvement.
- Connect local teams to the teams in the Global Product Line (GPL) to leverage their expertise and capabilities;
- At the local level, work closely with the Demand Response Operations (DRO) teams
- At the global level, work closely with the Global Operations and Global Product teams
- Support local teams to meet business objectives via training, process improvement, the adoption of appropriate tools and systems, and escalating issues in a timely and efficient manner.
- Advocate on behalf of local teams to ensure appropriate resources are allocated to meet business objectives.
- Promote global best practices and Standard Operating Procedures (SOPs).
- Maintain metrics and KPIs to monitor the performance of global programs, identify trends, and measure progress towards operational goals.
- Identify opportunities for process optimization and efficiency gains and collaborate with cross-functional teams to implement solutions.
- Identify opportunities for margin increases and risk reduction.
- Create ideas to improve our systems (e.g. Flex Platform and ECRM Database)
- Participate in User Acceptance Testing (UATs) for the Flex Platform.
- Leverage tools and systems to streamline operations, enhance data visibility, and automate repetitive tasks wherever possible.
- Create surveys for internal stakeholders to gather feedback
- Create and maintain documentation and training resources for local teams

Benefits
- Employee Support : We cover 100% of your health insurance premium for you and your family; L ife insurance, Employee Assistance Program, 26 weeks of fully paid Maternity Leave; 4 weeks of fully paid P aternity Leave
- Future planning : Pension Scheme contribution up to 4% company match
- Learning & Growth : Up to 1,500€ training & development allowance and access to internal development initiatives
- Wellness & Culture : 25 days ’ annual leave (increasing with length of service) , Wellhub , f lexible working policy , social events

Diversity, Equity, Inclusion, and the Selection Process This opportunity is open to everyone . We value the “uniqueness” of each individual because we believe that different perspectives, diverse experiences, and viewpoints are key drivers of innovation.
At Enel , we regard diversity, equity, and inclusion as pillars of our culture, inspiring open, dynamic, and collaborative workplaces that foster a genuine sense of belonging . These principles are integrated into every stage of people management, including the selection process, which is tailored for each role to recognize and enhance the talents, skills, and experiences of every candidate. We are looking for individuals who embody our values: trust, respect, innovation, proactivity , and flexibility . The selection process usually starts with an introductory interview with our Talent Acquisition team, followed by a technical interview and/or assessment with the hiring team. In most cases, the process includes 2–3 interview stages, designed to give you and the team a better mutual understanding. If your profile matches the requirements of the role, we’ll be in touch to share all the details of the next steps.
Who we are Enel Commercial is the Group’s arm dedicated to customers around the world with the aim of effectively providing products and services based on their energy needs and encouraging them towards a more conscious and sustainable use of energy. It provides electricity, gas, and integrated services to around 54 million customers globally including households, enterprises, industries, and public administrations. In addition, it offers flexibility services aggregating over 11 GW and has more than 35,000 owned public charging points for electric mobility You can find out more about us on https://www.enelx.com/ie/en
This announcement is addressed to all individuals in line with Enel’s commitment to equity and inclusion, with particular attention to promoting gender equality.