About this role
- Monitor and govern end-to-end AR operations performed by GCC, ensuring timely completion, SLA adherence and compliance with agreed processes.
- Manage escalations and exceptions from GCC and internal stakeholders, driving timely resolution of operational and customer-related issues.
- Oversee customer and collection risks, including critical overdue accounts, disputes, D&D, refunds and other matters requiring QSC intervention.
- Drive continuous improvement and management visibility through issue identification, process optimization, automation opportunities and regular reporting of key risks and performance.
- Diploma or bachelor's degree in accounting or finance
- Minimum 4 years in finance/credit control related experience
- Proficiency in MS Office
- Knowledge in ERP system/Accounting software preferred
- Fluent in both oral and written in English
- Shipping/Transportation/logistic industry experience will be a plus