Systems Administrator-Assigned

Job Summary

The Systems Administrator - Assigned serves as the primary onsite IT resource for a
designated healthcare client. This individual works from the customer location on a full-time
basis and acts as a trusted extension of both the client organization and Eakes. The role
requires strong communication skills, a sense of urgency, independent decision-making, and
the ability to deliver high-quality technical support and customer service in a healthcare
environment.

Primary Job Duties/Responsibilities
 Maintain a full-time onsite presence at the assigned customer location.
 Serve as the primary day-to-day IT contact for customer staff and leadership.
 Respond to technical issues with urgency and professionalism.
 Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic
networking issues.
 Document all work accurately within the ticketing system.
 Communicate clearly with end users, customer leadership, vendors, and Eakes Managed
IT staff.
 Escalate issues to higher-level engineering resources when necessary.
 Identify recurring issues and opportunities for operational improvement.
 Participate in Eakes meetings, training events, and required team activities.
 Assist with workstation deployments, application support, onboarding, offboarding, and
routine IT maintenance.

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

Qualifications

Required Qualifications
 2+ years of IT support experience in a help desk, service desk, desktop support, or
managed services environment.
 Strong communication and customer service skills.
 Ability to work independently with minimal supervision.
 Strong organizational, troubleshooting, and time-management skills.
 Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint
management, and common business applications.
 Ability to prioritize competing requests and maintain a high level of responsiveness.
Preferred Qualifications
 Prior experience working in a healthcare or medical environment.
 Experience supporting HIPAA-regulated organizations and handling sensitive
information appropriately.
 Experience working within an MSP environment.
 CompTIA A+, Network+, Microsoft, or comparable certifications.
 Experience supporting basic networking, wireless connectivity, and line-of-business
applications.

Other
 Ability to be a self-starter and work with a team
 Exceptional customer service skills
 Excellent interpersonal skills
 Creative problem solver
 Strong communication skills
 Travel as necessary to customer locations
 Valid driver's license and good driving record
 Ability to lift 60 pounds as needed during workday