Museum Retail Store Operations Assistant

About the Norton Museum of Art:

Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Floridas largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community.

Our Commitments:

To uphold our mission and ensure the Nortons relevance to our community, we are dedicated to the following principles:

- Art: We celebrate and share excellence in the arts in all its forms.

- Audience: We cultivate meaningful dialogues and relationships with a diverse and inclusive audience.

- Ambassadors: Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience.

- Foundations: We are committed to preserving the Nortons fiscal and physical legacy for future generations.

Job Purpose:

The Museum Retail Store Operations Assistant supports the efficient daily operation of the Museum Store by coordinating inventory processes, merchandise receiving, stock organization, administrative documentation, and sales-floor support. This position helps maintain accurate inventory records, organized storage areas, timely merchandise flow, and consistent operational standards while contributing to a welcoming visitor and member experience.

Essential Duties and Responsibilities: Responsibilities include, but are not limited to:

- Receive, unpack, verify, and process incoming merchandise shipments against purchase orders and packing documentation.

- Enter and maintain accurate merchandise, vendor, cost, price, and inventory information in the point-of-sale and inventory management systems.

- Price, tag, label, prepare, and organize merchandise for the sales floor, stockrooms, exhibitions, programs, and special events.

- Maintain clean, orderly, safe, and efficient stockrooms and storage areas, including the off-site storage location.

- Replenish sales-floor merchandise and communicate low-stock, out-of-stock, and reorder needs to retail management.

- Process and document merchandise transfers among the sales floor, back-stock rooms, off-site storage, and event locations.

- Support cycle counts, inventory audits, annual physical inventory, discrepancy research, and inventory reconciliation.

- Document and report shortages, overages, damages, defects, returns, and other inventory variances.

- Maintain organized records for purchase orders, invoices, packing slips, receiving logs, transfers, vendor correspondence, consignment activity, and related operational documentation.

- Assist with exhibition catalog receiving, movement, replenishment, and inventory tracking.

- Monitor store supplies and communicate ordering needs to management.

- Prepare routine spreadsheets and operational reports using Microsoft Office and approved business systems.

- Support merchandising installations, seasonal transitions, product launches, promotions, and special retail initiatives.

- Provide sales-floor and point-of-sale support during peak visitation, staff coverage needs, member programs, exhibition openings, and Museum events.

- Provide professional, knowledgeable, and courteous service to visitors, members, donors, Museum staff, vendors, and artists.

- Follow Museum policies, safety practices, cash-handling procedures, loss-prevention standards, and established Store procedures.

- Collaborate with the Director of Retail Operations, Store Manager, Store staff, and other Museum departments to support business and visitor-service priorities.

Qualifications:

- Two years of experience in retail operations, inventory control, receiving stockroom operations, merchandising support, or administrative support preferred.

- Experience with point-of-sale and inventory management systems preferred.

- Intermediate proficiency in Microsoft Office, particularly Excel, Word, and Outlook.

- Strong organizational, recordkeeping, time-management, and problem-solving skills with exceptional attention to detail.

- Ability to accurately handle merchandise, inventory data, invoices, purchase orders, and related documentation.

- Ability to prioritize multiple assignments and work efficiently in a fast-paced, visitor-facing environment.

- Strong written and verbal communication skills and the ability to work collaboratively across departments.

- Ability to work independently, take initiative, and follow established procedures.

- Experience in museum retail, specialty retail, ecommerce fulfillment, or a cultural institution preferred.

- Flexible availability, including weekends, holidays, evenings, annual inventory, and special events, as business needs require.

- Bilingual language skills are a plus.

Physical Requirements:

- The person in this position must be able to move about the sales floor, stockrooms, office areas, loading and receiving areas, and off-site storage; frequently communicate with managers, employees, vendors, and visitors; access and operate computers, scanners, printers, point-of-sale equipment, and other office or retail equipment; and regularly stand, walk, bend, reach, climb, and perform repetitive inventory tasks.

- The person in this position must be able to lift, move, push, pull, or carry merchandise and supply cartons weighing up to forty (40) pounds, with or without reasonable accommodation.

Hours & Compensation :

- Variable schedule, day shift, weekends and evenings as needed

- Part-time, Non-exempt

- Compensation: Commensurate with experience

Location Requirements:

At the time of employment, employees are expected to be located within reasonable commuting distance of the museum. Commuting Distance means they are located in South Florida, and able to commute to and from the Museum in a single day.

- Museum Location : 1450 South Dixie Hwy, West Palm Beach, FL 33413

Benefits Offerings:

The museum provides competitive compensation and generous benefits and perks for all eligible employees. Note: Benefits may differ based on employment status.

- Medical, Dental, Vision, Worksite plans & Additional Life Insurance

- Basic Life Insurance and AD&D, employer paid

- Short-term Disability Insurance, employer paid

- Flexible Spending Accounts and Health Savings Accounts

- 401(k) retirement plan and 2% employer match

- Considerable paid time off, plus 4 additional discretionary days, and 9 recognized holidays

- Flex Work options; hybrid & flexible schedule after an employees 90-day probationary period. NOTE: FlexWork is not suitable for all positions.

- 20% discount for staff in the Museum store

- 10% discount at The Restaurant

- Membership to the ROAM Museum network

Note: Nothing in this job description restricts managements rights to assign or reassign duties and responsibilities to this job at any time.

Norton Museum of Art is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Norton Museum of Art makes hiring decisions based solely on qualifications, merit, and business needs at the time.