About this role
What You Can Expec t
In this role, you will grow and manage a portfolio of mid-market accounts across Japan, working with organizations of 51 to 500 employees to understand their collaboration needs and deliver the right Zoom Workplace solutions. You will build lasting customer relationships through consultative selling, helping businesses realize the full value of their Zoom investment. This is an opportunity to combine your sales expertise with a deep understanding of the Japanese market, contributing to Zoom’s continued growth in the region. This is a hybrid position that requires on-site presence 2 days per week at our Tokyo, Japan office. Remote arrangements are not available for this role.
About the Team
Our Japan sales team works closely with mid-market businesses to understand their unique collaboration challenges and connect them with solutions that make a real difference. We operate with a customer-first mindset, partnering closely with solution consultants, customer success, and marketing to ensure every client experience reflects Zoom’s commitment to quality. This team is collaborative, curious, and motivated by the impact they have on how organizations across Japan work and connect.
Responsibilities
- Drive revenue growth by executing targeted sales activities across a portfolio of mid-market accounts, maintaining consistent pipeline momentum through systematic lead follow-up and engagement.
- Conduct discovery calls with prospects to understand business needs and recommend the right Zoom Workplace solutions.
- Build lasting customer relationships through regular check-ins, product usage guidance, and proactive adoption support to drive satisfaction and long-term retention.
- Deliver tailored sales presentations and product demonstrations, customizing materials within established templates to address specific customer pain points.
- Develop territory pipeline through systematic prospecting, research using approved tools, and targeted outreach campaigns aligned to defined playbooks.
- Maintain accurate pipeline and forecast data by updating CRM systems with current opportunity status, activities, and outcomes.
- Collaborate with solution consultants and internal teams to address technical questions and resolve customer concerns through established escalation procedures.
What We’re Looking For
- 5+ years of Account Executive or field sales experience in a technology company.
- Business-level Japanese proficiency, with the ability to communicate effectively with local customers and stakeholders.
- Proficiency with CRM tools and sales applications such as Outreach and ZoomInfo.
- Demonstrated track record of consistent sales achievement and quota attainment.
- Experience with UCaaS, SaaS, or platform sales is a plus.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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